ACT Fibernet — service relocation

Address:Hyderabad, Telangana, 500033
Website:ACTfiber net

Service account no:[protected], i made request of relocation in same area just 4-5 kms from existing house on nov 8th
Through app they have given me acknowledgement with ticket no - sr[protected],
Since than started since 10 days am daily requesting through mails to nodal officer of act that plz send the technician once they will call me and asked about new address and than that fellow will tell that is not my area so il forward it to concerned area people and than again after 2 days other person will call n ask me the same address same story that person will tell i don't understand since 10 days daily i wasted my time to get the relocation service plz customer service is pathetic they are not bothered about the old customers.
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Nov 20, 2019
Updated by kumaraerva
Dear Act,

please act as a good service provider today morning I got a call saying the same story oh Gachibowli sorry its not my area il close the ticket from my side you will get the call from that area service provider... the same story since 12 days whats wrong with your organisation... this is my final time am requesting you guys than I know what to do with your company il take this issue to next level...
Dear Act,
This is how you treat n put this on priority with your team wow thats a great things...
Nov 21, 2019
Updated by kumaraerva
Dear Act,

no response from the act I want to file a case against Act, plz suggest...
Nov 21, 2019
Updated by kumaraerva
Dear Worst Act Service provider,
please disconnect my connect and refund me the amount which I paid for your worst n disgusting service waste of my time useless people useless service provider since 12 days I wasted my time by keeping mails to ur act support n useless nodal officer @ act <nodalofficer.[protected]@actcorp.in> regularly I keep mailing them no response just check with them ultimately I decided to move on to other service provider.
anyways I had a disgusting experience with this act service never ever go for this will tell others also the same not to choose this ACT...
Complaint comments 

Comments

Dear Valued Customer,

We regret the unpleasant experience you've had. Due to privacy concerns, we are unable to view the details shared by you. Please share your Account ID or Ticket Number for our team to look into the issue.

Regards,

Team ACT Fibernet
kumaraerva's [Complaint's author] reply, Nov 19, 2019
service account number:- 101014015321
ticket no:- SR10132229689832
service account number:[protected]
ticket no:- SR[protected]
Dear Valued Customer,

This is not the experience we want you to have. We have put this on priority with our team.

Regards,

Team ACT Fibernet
kumaraerva's [Complaint's author] reply, Nov 20, 2019
Dear Act,

please act as a good service provider today morning I got a call saying the same story oh Gachibowli sorry its not my area il close the ticket from my side you will get the call from that area service provider... the same story since 12 days whats wrong with your organisation... this is my final time am requesting you guys than I know what to do with your company il take this issue to next level...
kumaraerva's [Complaint's author] reply, Nov 20, 2019
Dear Act,

This is how you treat n put this on priority with your team wow thats a great things...
kumaraerva's [Complaint's author] reply, Nov 21, 2019
Dear Worst Act Service provider,
please disconnect my connect and refund me the amount which I paid for your worst n disgusting service waste of my time useless people useless service provider since 12 days I wasted my time by keeping mails to ur act support n useless nodal officer @ act <[email protected]> regularly I keep mailing them no response just check with them ultimately I decided to move on to other service provider.
anyways I had a disgusting experience with this act service never ever go for this will tell others also the same not to choose this ACT...

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