[Resolved] ACT Fibernet — Service request SR[protected]

Nagaraja K M

Jul 3, 2022

Address:

14th Main, Banashankari 2nd Stage

I want to understand ACT's service policy.

There were several instances during the past year when internet was down for many hours ranging from 6-12 hours during a day.

What is a customer supposed to do? You reply with an apology which is of no use.

You expect paying customer to oblige. Why don't you oblige with refund.

You do not even have a professional courtesy of refunding prorated subscription money which is unethical.

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Aug 20, 2022

Complaint marked as Resolved

ACT Fibernet customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2022

ACT Fibernet Customer Care's response Hi, We regret the inconvenience caused. We will arrange a call back from our concerned team.

Verified Support

Jul 20, 2022

ACT Fibernet Customer Care's response We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance, you can contact us at [protected] & helpdesk.[protected]@actcorp.in.