ACT Fibernet — Service unavailability suits best to ACT

mvpmarthand

Address:

Bangalore, Karnataka

Every week I got to register a complaint that my ACT broadband stopped working. And they take 2 days to solve a problem. Out of 7 days, I use only 5 days of broadband. Feeling frustrated with their service. These were my complaint numbers: April 22: [protected] April 29: [protected] - Solved and again one more complaint April 29: [protected] May 6: [protected] Kindly advice me how I can use your so called "High Speed Internet"? I dont know if that is the issue with the box installed or the issue with the technician sent for resolving the problem. But if again next week I got to call customer care for such problem, I am going to disconnect ACT. I would take some dongle which is much better compared to such pathetic Broadband connections! ACT wakeup.. You are losing customers!!

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customer support has been notified about the posted complaint.

Jul 14, 2014

Updated by mvpmarthand Hi,

Here are my complaints:
2nd June: [protected]
9th June: [protected]

7th July: [protected]
12th July: [protected]

Sorry, I was not able to complain issue in between 9th June to 7th July since I was fed up. But later I realised to report so that I can have a record of your issues. Every time, they take 2days to resolve an issue and your so called great technicians just show their attitude upon asking some queries on the connection failure. I will keep this thread updated.

With best regrets,
Marthand

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Hi,

We apologize for the inconvenience caused. We have noted your details and forwarded them to the concerned team. They will get back to you and resolve the issue.

Warm Regards,
ACT Broadband