ACT Fibernet — Shifting of Connection

Dear Murugendra Prasad,

We regret the inconveinces caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Broadband

I have raised the request for shifting of my connection from kaverappa layout to Koramangala 8th block on 25th of Aug 2014 and request no is [protected]. It was said that tie it will take maximum of 15 days for shifting connection. There executive called me for document collection on 02nd September 2014 and has mailed me the relocation form. I have mailed him the filled relocation form along with document for address proof.
Today is 8th of September 15 days have passed and none of the executive has called me regarding re installation of connection on my new address. Everyday I am calling the ACT customer care and come to know about new story sometime like they haven't received the document of new address or it has not been updated in system, sometimes they say request has been raised for installation and will be installed in next 24hrs, only one thing common in all call is sorry for inconvenience and irritate the customer, and they are still having my INR 3000+ with them. If I would have been knowing that in shifting connection I will have to bear so much pain then I would have asked for my money and have aborted the connection and would have opted for new connection in that area which I think they install much faster.
Customer ID: 10736372

My registered mobile no is [protected]. I am shifting my house on 16/10/2020 post lunch and want to shift my ACT connection. My shifting address is from C 5 Sasi Apts 236 R, K.Mutt road Mandavelli Chennai 600 028 to New No 2 Old No 6 Mithila Flats Flat No 27 Norton Road Mandavelli Chennai 600 028. Kindly contact me on the number given and ensure that the shifting is activated on 16/10/2020 after 2pm.