[Resolved]  ACT Fibernet — Shifting of connection not done even after 3 weeks since the request was raised

Address: Bangalore, Karnataka, 560037

Website: actcorp.in

HI ACT Team,

I am using ACT broadband since 1 year and I raised a shifting request in the 1st week of march via ACT App and the ticket was closed without doing the shifting and my account was reactivated . But the internet at my new location never worked . After following up with numerous calls on customer care and act engineers I came to know that the shifting team did not do the shifting and just closed the ticket and activated the account . As per recent information from one of the engineer the connection is still active at my old location and at my new location net is not working since last month .
Every time I call customer care they say that we are arranging a call from field shifting team which never comes .

Also I came to know that on the new location there is no free port available and I don't know how the shifting team confirmed that the shifting has been done . This is really pathetic

I am in such a awkward situation wherein my account is active and i have paid the bill for the month but I am not able to use the internet services

Please get this issue resolved asap .

Phone number registered with my ACT Account : [protected]

User ID :[protected]
Account Number : 1372029
Email : [protected]@gmail.com