ACT Fibernet Complaints & Reviews

On 1st of April 2017, i had contacted the ACT Fibernet service field executive, Vishwa for new connection. He was very prompt in coming home collecting the documents and taking the payment. He promised to get the connection done in 3 days which he hadnt till date and had the gall to cut our calls the moment we say hello.

Finally after multiple mails and escalation to the nodal officer Anand. They called back stating (on 14th april) no distributor so we are initiating refund. The email ID's they gave to send my bank details ate bogus and are throwing bouncers. The call executive says there is no issuein there system and network so it should work!!

Bunch of liars and good for nothing service with good for notning people managing it.

I need the refund back and thus writing it here. The ticket number is [protected]

I have requested the refund of the credit amount (Rs. 2014/-) to my bank account as i don't have any friend/relative using act where i can get the credit amount transferred.

My connection has to be discontinued due to non feasibility in our area. When i got call from act team i was told that refund will be done to my bank account.

Even after multiple emails and explaining them that there is no coverage from your end in our area so that i can use the balance in future. I am told that they will not process my refund.

My account :[protected]

Kindly help me get my money back.

Thanks,

Viraj thakkar

We had applied for Act Fibrenet Internet. We had submitted all the documents on 10th April and were told that the connection would be provided within 2 days. I had been calling every day more than 20 times, each hour but the sales reps neither answer the call or sms. Whenever they life the call, they say that the connection will be provided within 1 hour, some times say our field team is on the way, field guys who were coming to give connection met with an accident, today the wire is brought till your house, next day on your roof top.. connection will be given by 1.00pm, our team is on the way, will be given by 3.00 pm, Such a lame and silly excuses. Very unprofessional behaviour and worst service.

Even after 9 days, installation is not yet done. They said it will be done today by 10.30 and till now they have not done anything.

When you cant provide customer service, why do you boast of yourself as the best internet service provider, fast network. All this is simply fooling the people and inducing them to take up the connections. When they apply for connection, no proper response and fool the people by saying stories.

Act Fibrenet service is very bad and very worst, most unprofessional sales people and connection team.

My Act fibernet user id is 11845424, I have been using ACT fibernet for nearly an year now. I have a 100 GB data plan and every month nearly 10 to 15 GB of data would be consumed. All of a sudden on April 4th around 80 GB of data usage was reported. Then on April 6th 40 GB o[censored]sage again. Since this was the first time, I waited till 13th April and reset my FUP by purchasing 60 GB of data. But 60 GB of data got over in around 3 hours on the same day. I made my first call to customer call and registered a complaint on 13th April. Since then I have made nearly 15 calls with each call duration of nearly 10 mins on average. Every time they mention that engineer is going to visit on same day but it has been 4 days and no body has resolved this issue. Please find below some more details:

1. Tickets open: [protected] and [protected](there were 2 more tickets which they closed even without resolving the issue -
2. Act Supervisors who gave false assurances since 4 days: Roshan, Vinod and Ravi
3. Location: Akshayanagar, Bangalore

I had installed act on 31st march 2017 at 10.55 pm. They have generated a bill for march rs.30/-. Having undergone all pains during installation during night hours, in spite of our inconvenience expressed to the installation team. They had wantedly installed to collect the march month bill.

The usage of 25 gb+25gb got exhausted on 14th april. Which is quite unusual. The individual usage is not provided.

Act company does not provide a fair data usage. They have their own calculations for data usage.

Not satisfied

I have disconnected my act fibernet connection in jan end of this year.As some payment was pending I cleared the due last week.I have requested them to permanently disconnect the connection, still it has not happened and I am getting call from ACT saying payment is pending for apr which I have not used.If I get call again for same will take serious step against ACT.

I am new to ACT and have just got the connection yesterday and seems that my data has consumed more than 7GB in a day. I used to use Tikona earlier and i know we never crossed more than 1 GB. That too i don't download and just browse and do my office work.

This is literally a big scam happening from ACT. I am going to monitor for few more days. If not i will have to legally take some action against these guys.

Please join me to support and take an action these guys.

I opted for the service and paid the amount of RS 2375 but the technician could not install the device. ACT promised that I will get the refund as they could not provide the service in my area. I paid the money on 31 St march. I have still not received the money. I have called the ACT customer service so many times. They keep saying that I will receive the refund. They have already sent the refund request. When I call my bank they mentioned that that did not receive any such request.

Call me [protected]

My Account ID is[protected].

I am observing unusually high usage over the past 2 months. This happened only after auto upgrade to a 100GB plan.

Timeline for the problem - for the past 3 months. Exactly after ACT upgraded everyone for FREE!

I have monitored my usage but don't see any changes over the past 6 months so why is there such high usage ??

How do I sort this out.

Varun

Dear ACT,

I am compelled to write this mail as I have already called ACT Customer Care on more than 5 occasions ( Last 72 Hours ) and nothing has been changed so far. We are experiencing a downtime for the last 3 days and I wonder how long would it take more!!!

What makes me really bewildered is the fact that your guys are so cool about this. Like you know it that nothing’s going to change or something. What’s most upsetting is the fact that I have spoken with 3 different Managers, the last one being Mr. Manjunath and he repeated the same thing that I would be getting a call within 2 hours . Well HELLO !!! Please wake up and stick to your commitment. It’s not a joke I suppose when you commit someone that you would get back on the said time and then there’s totally no response at all.

Is this the way how you all function??? I strongly believe that irrespective of whether the issue has been fixed or not, is it not your responsibility to call back the customer and update about the progress?? Or is ACT only paying the supervisors/ Managers to give false promises??

You know, I have been your customer when you all started to spread out in the beginning and I recall those initial days when you all used to work so efficiently on the issues but I guess the management has changed the policies in terms of deviating totally from all of their commitment and duties.

The last person I spoke is Miss. Theresa D ( 4:13 PM DATE : 11/04/2017 ), who assured me that I would get a call from a higher up and believe me it’s the same thing again. May I ask who is responsible to train people like this in ACT? Do you all get trained to lie to your customers?

Then there is this Supervisor named Mr. Manjunath, whom I spoke to around 12 o’clock today and he also happen to tell me the same thing that he would call me. Can anyone tell me if Manjunath is still working in ACT??? If he is then is it not his duty to call customers on the promised time???

I would appreciate if I don’t have to go through all this again in the future. What a waste of time it has been with you guys. Shame on you all !!!

I'm act customer from last 1 year and now relocated to 2 km from my old place.
I have opened a ticket from act mobile app to relocate the connection on 7th april 2017 there was no response so called to act customer care and given complaint on 8th.

When i called on 9th they said the area is not feasible, i informed them there is a box and connection next to my home and requested to reopen the request.

10 apr 10 am i got a message that the location is feasible for act connection and 12.30 representative called me and said it is not feasible. No local representative/technician called me to check the feasibility simply they are telling the connection is not feasible and closing the request.

Request number : [protected]

I'm sanjay and i'm using act fibernet 6 months plan, i recently changed my house and raised a connection transfer request.
Complaint id #ticket# [protected], #[protected]
Act has 7 days sla to do the connection transfer which has been breached and they are not taking any action against it.
I have paid for 6 month of service and not able to user service since 2nd april, my pre-paid amount is getting wasted for nothing.

I got a new connection. When power goes then no internet comes, but the promised was 4 hours of back up.
I have called around 50 times and raised as many complaints as possible but Everytime they say repeat record and just like that they close the complaints.
Worst one can ever imagine.
Pathetic to the core their post Service.
During sales also very very poor service.
I can write whole story but stopping here.

User ID no. 512567

Name of Customer : HariPrakash

I have made a request for refund of Act Fibernet amount & I received Voice mail to my telephone no.in this regard telling that to enclose bank detail through sent email id, but I didn't received any mail from your end.
please forward to my mail Id b.h.[protected]@gmail.com. I have made a multiple call to customer care at[protected], then they ask me to register your complaint under [protected]@acttv id

My name is NIKHIL JAIRAJ MEHTA- from Bangalore (registered number: [protected])
I can't believe how many times I must have called for a simple OWNERSHIP CHANGE request. (CAF number is 517626) This is the most frustrating experience by Far. I registered a complaint IN FEBRUARY and they already collected ownership change amount from me after I submitted my forms. Still- there has been no action on this request. Customer care people (Ramya, Papita and a few others) have actually hung up on me in order to avoid serving this request hoping I'll call again to reach another customer rep. This is height of irresponsibility when it comes to resolving customer issues. If this is not resolved by this weekend, PLEASE cancel my connection with ACT. And I'm NOT going to pay any pending dues. I hope it doesn't come to it but I am considering taking this to social media for the sheer poor quality of service representatives and lack of ability in resolving such a simple issue.

Hi sir,
Act Fibernet Connection user ID : [protected]@gmail.com.
I want to disconnect act fiber net account, i am shifting my location
I called customer care and i requested, but they are telling 'will be disconnected in four days'. Every time i call they are not response, now nearly one month is over. They are send me bill. but I'm not using internet. Please terminate my account.
please disconnect my account as early as possible...
Thank you sir

Hello,

Id - a.[protected]@gmail.com

I want to disconnect act fibernet account internet connection as i am moving from the current place.

I called customer care and i requested, but they are telling 'will be disconnected in four days'. But i didn't get the required action i needed. Please help me out. I will anyway use ACT since i am happy witht he service from the last 6 months.

Regards,
Satya

I had registered for new internet connection online with ACT and a person name Abhishek([protected]) gave all the details of the connection and took 7k from me and said the connection will be done in 4 days. It's been 15 days I have been following up with this person. He doesn't pick my phone nor did i get a new connection.
I have put an email to all the high authority and i did not receive any reply to it.

Kindly help me getting my money back

Even we are facing the similar problem and the ACT authorities are not even responding to our countless emails! Even we just watch YouTube and browse the Internet and nothing much but still our whole data gets over within like 15 days or something. Today we received 50 GB and within 4 hrs we lost almost 3.5GB !
What are we users supposed to do against it? Is it data theft or something else? We don't know and we are helpless.

Hoping for a better reply from you people.

Sincerely your tired user.
Reply

My Account number is[protected], I have been ACT customer for more than one year now, Earlier i used 30 GB from BSNL and it was more than enough for me, and later when i changed my Service Provider to ACT, started with 30 GB and it was getting over within 15 days, later moved to 75 GB and it was getting over in 20 days and now i am with 150 GB and it is exactly over in 30 days. My usage might have increased a bit, but i am sure they have set their counters o[censored]sage in such a way that it gets over exactly within 20 days or 30 days. I was bit confused what was happening and i called ACT multiple times and they always tell we can see our daily usage. My brother moved recently from local cable company to ACT with 30 GB Plan and they were using max 20 GB earlier and now with ACT 30 GB is over within 20 days. And now he is moving back to his old Cable operator for Internet services, as it is much better than ACT. So now it is very much confirmed ACT is cheating all Customers by just saying they are giving more data and they set internally to make sure it shows we have consumed all data within 20 days. ACT, Please check this and ACT quickly before everybody knows about this and start switching to different companies. THIS IS REALLY CHEATING AND NOT EXPECTED FROM ACT WHICH HAS GOOD NAME.