ACT Fibernet Complaints & Reviews

My account id:[protected].

I opt for act blaze 12m + 2m free. Since march is my last month for free rental. So, i called the customer care on 14th march to upgrade my internet plan to act lightning from april 2017, were the female cce confirm me that same, the plan will be activated from 1st of april 2017.

However, the plan was changed prior schedule from 15-mar-2017 onward instead of april 1st and i got messages that rs.882 due which needs to be paid by 15-mar-2017. I called the cce regarding this but without any resolution. I log many conplaints with the ticket number: [protected], [protected], [protected], [protected], [protected], [protected], but without any resolution they keep closing the tickets.

Now my internet is very slow and now able access properly from 15-mar-2017 onward.

I started getting message that my account has been suspended for non payment were i call the act cce many time and explain the same thing over and over again; keep telling me that they have updated the billing department and will resolved at the earliest but still not resolved. Now i got message as per the screenshots attached that my account will be disconnected due to non payment.

We are only 2 at my place and i am not there at home during office time so this leaves it with 1 prime user.

This month my 110gb fup was expired with in 10days.
My account detail : 10967530

I have called them repeatedly following up the issue. They reverted on the 5th day saying that all the data are exhausted through same modem it cannot be reimbursed. This is the 2nd consecutive time happened. I'm clueless of how it happened. T

I am customer of Act for 2 years. Now i took new connection again (CAF No. 516731) and paid 6 months advance. Now it is been 9 days since i didn't got the connection where i was told that within 2 days connection will be installed and ready to use.
Calling customer care for past 3 day and they always say, your documents are under process, please give us 24 hours and it will be installed.
Not sure how they are dealing. Very bad, i am completely unsatisfied with their service.

Hi, i am rudra prakash with act username: 11940622. My bb connection is again disconnected despite the same issue happened last month and called many times the act customer care and logged complaint in consumer forum to reactivate. Now it is again disconnected. I paid the money for 6+1 months subscription charges through act app and they are disconnecting every month...

Please see the below message of last month regarding reactivation.
Dear subscriber your act broadband account is reactivated. User name 11940622 helpline[protected] or email helpdesk. [protected]@actcorp.in.
Use the new act fibernet app https://is.gd/actapp to track data usage, register service request, pay your bill and do lot more.- act fibernet user id:

Hi, i am anand. User name: 11390296 my account id :[protected]. Email id: [protected]@gmail.com. I hv started facing the same issues with act. Its showing i have exhausted 140 gb in first 9 days of the month. Its illogical and quite impossible. More ever i had never even once exceeded my 'act storm' package in my whole year of experience with them and suddenly this shift! Hv suspended payments and filed a complaint.

I have taken beam connection on 3rd of this month(3/03/17). The agent who took the cheque did not come at the time of wiring and wiring department made wrong wiring to other house (apartment 313) instead of villa 313. When we moved on 3rd and question same about wiring they apologised and immediately have wiring to our house. After 3 days of connection we started getting messages of bill pay which we did not use for that wrong wiring..when we informed the person who came, he said that's bill department problem they rectify..after 10th my connection got on hold and I'm continuously calling customer care and agents both are irresponsible.before relationship with beam we went with 2 internet connections now from 3 days we don't even have one. We paid 1900 rs in cheque and behind agents customer care from past 3 days. We are suffering because we trusted beam .where to go whom to ask.

Hi Team,

This is anjana Reddy and Act id[protected], i have been using ACT more than 2 years. i have raised a request with high priority 6th of march (Ticket no- [protected]) of removal of box permanently as i have moved from my house .They told within 3 days it will complete but till now not fixed and when i call customer care[protected]asking same question like(whether any body using the box - i told no one and connection already disconnected long back, they will be fix by End of day ).

I was followup daily to make fix the issue, no one is bothering about my request and I even escalated also.
The problem is if the box is not removed my owner is not giving the advance around 50000.

I am frustrated and plan to put a case in consumer court.

Before do that i want to check once to help desk if i get any response and wait for 2 days.

if not i will be put case on consumer court and pur my issue in social media same.

I hope issue will take care immediately

Thanks
Anjana reddy
[protected]

I had been using ACT for some time. In Nov 2016 I had opted but for temporary disconnection. I reactivated in mid Dec 2016 the same as I had been offered zero reactivation.

In my Jan bill, i had been charged for Reactivation. When i raised a query for removing the same, they validated with the billing team that I had the offer and promised to remove the same within 24 hrs. I clearly mentioned that I will not pay the bill until the charges are waived off.

But before resolving the open service request on billing, they temporarily disconnected my connection and in 24 hours permanently disconnected followed by hundreds of collection calls for payment due (which included nill amount for complete Jan 2017 with the connection decativated on 19th Jan). I spoke with ACT and paid charged until 21st Jan and closed the connection. Also the wiring has all been removed by them in 2-3 days.

All the customer support calls were for bill payment only but no one bothered about the Open Service request even then.

Somehow I wanted to reactivate the connection with Act and I raised a request on 28th Feb 2017. Interestingly I see a bill amount included for rest of Jan 2017 and mid Feb 2017 in my March 2017 bill. No installation done until 11th March but bill provided from 28th Feb 017.

I raised a complaint station that there is no wiring also since 21st Jan but why did you charge me until mid Feb and also included a late payment fee.

The response I get is "Waiver cannot be provided". I dont understand what is the waiver I asked. I just asked to remove charges when I dont have the connection along with the late payment fee in Jan 2017 which is because o[censored]ntimely resolution on the open service request.

I need some help to get this issue resolved...

Hi All,

I have referred my brother (Kiran) in order to have the ACT Fiber connection recently and it was done as well and he also told to the sales person that, he was referred by me (Manoj). However, when i checked this information with the customer care and they said it was not tracked at all as I have called them and informed about the referral through customer care and not with "Refer a Friend" option online.

This is something they should have told while I was having conversation with the customer care person and finally they told me it was not recorded and i am not eligible to referral discount which I really disappointed and till date i have referred 2 connections after me. No referral discount accounted to me and this is something that ACT FIBER should look and stream line the process.

Regards,
Manoj V
[protected]

Customer ID 11841346 connection in the name of Geologics.

After several complaint raised in the customer care and issue is not sorted out so far. We have repeatedly followed with customer care to get the connection issue resolved. Also thought that if give a request for the disconnection of connection they might sort out the issue, but they didn't take any kind of action towards this.

We request the forum to sort our issue and if they can't let them refund the balance payment on prorate basis.

I have taken an ACT connection plan of 50 Mbps 60 GB plan and during the same i was assured regarding the speed stating that they were Fibre net. This is second time in a week wherein speed of the net has gone to 0.23 Mbps and even after repeated calls to customer care this issue persists.
In addition as per the service provider they have upgraded their system after which the speed is very slow and to reach out to their customer service it is very difficult since the call never gets connected since it is always busy and there is no alternative number to reach out.
Please note that this is not a free service that is being provided we need to pay the monthly rental on a pro-dated basis before using the service and this is the service quality.
Complaint number in regard to this issue is [protected] and i had received a message from ACT stating that within 48 hours the issue would be sorted out. 48 hours is a long time since we do not use the internet for entertainment purpose. Will ACT take all the loss and time lost i have incurred due to this issue. They would not provide me a service if i am 48 hours delay in paying the bill.

I am facing internet connectivity issue from past 15- 20 days and internet connection is getting cut multiple times throughout the day. I have re-opened the ticket multiple times, called customer care, mailed act team and even called technical team but no permanent fix is done till now even after raising this issue multiple times.

ACT is fooling customer by sending false message without rectifying the issue completely. It is really time consuming and frustrating to see this type of repeated connectivity issues and hearing the same things from them. They are wasting customer time and money by providing false messages. Whenever I call customer care they are repeatedly saying lies like fiber cut, box issue and so on. After raising the issue several times technician provided their mobile number to contact again in case this issue occur again, but they are not picking up the phones now. It seems like ACT does not care about their customers and it is utter unethical and unprofessional behaviour in their part. I have spent my money and time in following up with them and it seems they do not bother about it. I am raising this issue to this forum in the hope to see quick and genuine reply and fix from ACT.

I have not received any permanent fix on my issue and they keep on sending false messages that internet is fixed without resolving it completely. I must agree with all other ACT customers view that they are "BIG LIARS".

These guys have the worst customer support. I recently relocated to a new place and ACT is not feasible in my current location. So to get back the prepaid amount I paid. They have been pushing me around with messages and email just saying we will get back to you soon and have escalated the concern since long time now. I still haven't received my money so people be careful before you opt to use ACT. GIVE BACK MY MONEY ACT. I have tried every medium and no one is acting on this request to get back my own money.

I did not even use anything very much.. Not even a film got downloaded. Even for basic usage and simple searches they detected 5 gb on a single day. Such a ridiculous thing. I called them and nothing got resolved. I wanted it to get clear or il cancel the connection. I thought i was the only one who s dealing wth the pblm until i see this page. I wanted to get this cleared to the earliest if not will deal this problem in some social forums...

User id:[protected]
Place: coimbatore

Hi ACT team,
Last month i was informed i had used 100% of my 60 GB quota on the 26th of February - for the previous 5 months, I had never crossed 40 GB. I was offered the Flexibytes option which I rejected. Now on the 1st of March, on still seeing my speed was 512 Kbps and FUP reset had not taken place, I called up Customer Care and asked them to do a FUP reset which they confirmed - this was at 4 PM on 1st March - now about 24 hours later my usage shows 10.5 GB in 24 hours - I am pretty sure I have not used above 2 GB.

ACT is the most fraudulent company in the Broadband/Cable domain - TRAI please make note.
I have not had 6 days of internet in October, 3 days in November, 2 days in December, 2 days (separate days) in January, again 1 day in February but I have only received INR 120 as refund even i though i was promised 35 per day of non-availability.

Since i see many other ACT customers also complaining about such fraudent usage statistics against their account post FUP reset, I almost feel like starting a change.org petition to shut down this useless company.

ACT - this time it is do or die - I have suffered every 5 months since I joined you with connection disruption almost 2 days every month and now this - this is the last straw - get your act together - else the appellate, consumer forum, everything legal in my capacity, i will throw at you!

BTW.. here is my complaint number for the same - [protected]

Dear Sir,
Good Evening,

Customer Account .[protected]

I installed ACT FIBERNET connection on 5th Dec 2017 every time I have made not working or slow speed after some time in chennai VARDHA CYCLONE again there is no connection ok that was genuine reason for the month of December we paid 850/- INR again in January month the same issues not working or slow speed every time we are making complaint. We receive bill for 1299/- approximate for the month of January. I called to customer care regarding the bill issue.till yet no response . Why I want to pay if the connection is not working. I suffered so much problem from ACT FIBERNET connection . It should take action on this type of companies if they don't have the proper way how give customer service and product. I need my refund amount which I have paid initial.

Regards

VaseemAli
Mobile. [protected]

Account no :[protected]

I have been experiencing partial internet outage on december 2016 and full outage for january and february 2017.

I was billed for both january and february 2017 and since been struggling with act customer care and appellate authority for restoration of my services and waiver of my bill.

Many mails have been exchanged but still there is no solution. Their local customer care number was always busy and they won't reply to any mails.

Appellate authority has promised a waiver within 15 days but what in the world they require 15 days for? I have been waiting for 10 days but still there is not even one sign of any work related to waiver of my bill and restoration of my services. I wasted enough of my time with these # and i don't want to wait anymore.

They just generate a ticket after ticket and post that its full of silence. Act is getting on my nerves and i am thoroughly frustrated with their negligent attitude.

Post Vardah restoration of service, the ACT connectivity we have has been coming down frequently. Works for 1 week, down for 1 week. We faced a similar issue last month when it was down for almost 3 weeks. Have raised a complaint in the forum last time. But this issue keeps occurring.
My Account ID is[protected]. Always receive fake promises on customer calls. Real tired with the behavior of ACT. Would not be recommending this to anyone.

Pathetic Service
We recommend NOT to opt for ACT fibernet if you have a choice. Its Pathetic Service. We have lost productivity recurrently due to no internet. In addition they promise to "fix" the issue within 12 hours only to find out nothing has been done. I called up the technician by name Bharath responsible for this and he made us wait for over 2 hours yesterday and did not turn up. He said he would get around to it in the late evening. Today we come to find nothing done, on calling he said he is "still at home" and will look into it later.

Last month we lost productivity for 1 week due to the bad service. After that for another few days. Now again there is no internet. The recurrent issue is "fiber cut".

As compared to this we have Airtel connection in an adjacent office and do not face such issues. We are thinking of shifting completely to some other Service

We recommend NO one to OPT for this pathetic service unless you dont have critical issues and can wait without internet repeatedly,

Hi,

I am Rudra Prakash, ACT Fibernet Account[protected], user id : 11940622

I made frequent talks to the ACT customer service (in Dec'16) for my previous cycle (Apr'16 to Dec'16) and requested to disconnect the connection once the subscription is completed (6 months + 1 month free).

Without any intimation, they have turned the 6 months plan to 1 month plan and sent a mail/message to pay the one month due for Jan'17.

I again called ACT customer service, ACT representatives promised to pay 6 months subscription fee and the bill generated for Jan'17 will be forfeited from the subscription (Rs 5994 payed for 6 months + 1 month free on 23rd Jan'17). Please see the attached proof of the bill payment.

Now, from the past one week, ACT sent continuous messages that the service will be disconnected and today it is disconnected.

I called the customer service and today the connection again reestablished at 8pm, 21/02/2017.

My question are ...

1. Why ACT not having a common communication within the representatives.
2. Dont they have any discipline to follow the request raised by the customer. (I asked to stop the connection after my initial subscription is completed, but they didnt, changed from 6 months to 1 month subscription without any intimation).
3. Why ACT asking me to pay the bill of Feb'17 as I am already in new subscription plan (6 months + 1 month free).
4. Customer representative doesn't know what are all the plans showing in the app.
5. Why cannot ACT maintain a toll free number, where their representatives are always busy and wasting our hard earning money to reach every time to ACT. Holding the call for many minutes.
6. ACT will pay the money for today's disconnection fee (21/02/2017)???

Thanks,
Rudra Prakash. S.
[protected]