ACT Fibernet Complaints & Reviews

Irresponsible Staff, no response on the queries and installation. Delay delay... and keep on delaying.

Its been more than 7 days, i have following on installation of new connection, the entire staff looks so irresponsible. They did collect the form one on Thursday which seems to be invalid because of some internal issue they have. One more time i submitted the forms yesterday after which i got an assurance to get the connection...

I'm a Act BB Customer with ID 10777653 for close to 5yrs. I usually pay my monthly bills and never trust the offers act bb offers whilst I pay the bills.
For a change, I got the pop up asking me to pay 6 months up front and get a free WiFi router and I wanted it too so I decided to pay the upfront.
To my surprise none of them came back to me after so many days. Today the 16th Jan I called up and the advisor over the phone carelessly...

UserID[protected]
Connection in the Name - Muthuramalingam N
Registered Mobile Num - [protected]

I'm writing on behalf of Mr Muthuramalingam (my father), complaining that the connection is not yet restored. I have made numerous calls to the call centre to check on the status but its not fruitful. Each time the call centre agents are giving multiple answers that is completely out of sync.

I'm really...

Dear Sir,

I have paid Amount Rs.7238.00 for new connection on[protected] and ACT Sales executive told will provide connection within 2~3 days. Installation person called me after two days and then never showed up and never respond to my call. It's already a week and till now connection not given.

Complaint: Delay in new connection
Company: ACT

Regards,
Sandeep
Mob: [protected]...

I am from Ramapuram chennai area. I took ACT broadband on Nov 2016. in December after the Varada Cyclone all the networks/broadband were down in our area. When I called ACT support, they told that it will be back online by 4 days. So after 4 days when It was not back I called them and again I got the response that I will be back within 4 days. And then after whenever I call them, I am getting the same answer and it has not been restored yet.br...

No Internet Connection since Cyclone Vardah. Got SMS from ACT to register complaint but is of no use, No update on ticket too. Getting system generated mails every three days with false promises.

I registered a ticket through SMS Ticket# [protected], still now it is open and no response for that.

Then I registered a ticket# [protected] on ACT Support portal for Internet connectivity issue. Still they didnt restore...

Respected Sir/Madam,
Its being a month after the cyclone hit . Still act internet facility hasn't been restored in my area . I am residing in 290, 2nd main road, natesa nagar, virugambakkam, chennai 600092. Every week when i call the customer care, they keep repeating the same words without fulfiling their own promise . My complaint numbers are [protected] and [protected]. Other internet providers in my area like cherrinet, ticona,...

I live in R A Puram and have had no connectivity since the cyclone. The customer care no is not reachable. When an SMS is sent, the reply has been constant 'A ticket number has already been generated against your service request. We will update you with the estimated time for resolution soon.' So far I have got mails saying the connection would be restored on Dec 17th, Dec 24th, Jan 3rd and Jan 10th. Mails to the nodal officer also go unanswered....

User ID : 11154496

I work from home and I am not able to do so since a few weeks post cyclone. Though all my colleagues has their connection up from your rival ISP's, I haven't yet had a stable connection. My wifi router is fine. Had it checked. The ticket no's are [protected] and [protected]. that I raised for the same issue. No response from your side. Now I need to opt out from your service And please fix your customer care...

Even after multiple complaints, my internet service has still not been resolved in Chennai. Its almost one months since the internet connection got disrupted. Still there is no proper resolution or correspondence from their side. Nobody even responds when i complain. Every time they just give a deadline of 10 days later which never happens. They just keep increasing the deadline.

My registered mobile number - [protected]...

My ACT fibernet is not restored after cyclone vardha. My account number is[protected]. But to my surprise, I am getting a meager waiver. The service has been down for almost a month now. Everytime I call, I get a deadline that keeps extending. No intimation on what is happening in my area to fix the issue . I am in Chennai city ( Mylapore) and pathetic to see the service is not still up in a densely populated area . ACT sends a routine...

Due to cyclone Vardah, the internet lines were down since the start of Dec. The consumers have been patient enough to give almost a month's time for the service to resume. But it still has not been activated yet. Every phone call to the customer care, there is a postponement of repair date. I have sent 3 mails to the support centre and multiple calls to the call centre, and still this issue has not been addressed yet. Every call, there is...

I am from Velachery. My internet was down for past 3 weeks.
Raised a ticket on 15th Dec - Ticket no. [protected].
On 19th Dec got an SMS, "Complaint no.[protected] is resolved. Kindly reply No to [protected] if the Internet is still down."
Replied No to that mentioned number.

No response from the team, so raised one more ticket on 20th Dec - Just got a message on 20th, "We have taken note of your query....

Chronology of events.

1. Dec 12 th cyclone varadh
2. Dec 12 th trees fell
3. Ticket raised to restore my connection [protected]
3. Dec 18th power back up.
No internet connection
Dec 22nd a message stating there will it will be up in 4- 5 days.
Dec 28 - called customer support for status- was informed by dec 30th, will be restored
Dec 28 - wrote a mail to appellate authority and...

Act broadband transfer of connection.
I had raised connection transfer request on 27 December 2016.
Till 2rd January 2017 (Which is beyond SLA of 7 days), nobody contacted me.
I had contacted ACT customer care multiple times and got the response that feasibility is done and very soon you will get but i have not received any update yet and the transfer is still pending.

Registered Number : [protected]...

Its really horrible that I couldn't connect to ACT customer care via phone or email, No internet connection from Dec 12th 2016 and worst part even ACT customer care & their helpdesk (email) team is not working from Dec 12th. Really frustrated with the service provided by ACT & the customer care by ACT. I have no idea where to raise my concern so posting it here, it's worst that paying money for ACT but raising complaint in public forum that's...

My act account no.[protected] and i am based in nanganallur, chennai.. For the past three weeks, my internet services were disrupted. I escalated to the concerned technical and customer care team about the non-availability of their internet services thro several mails, as contacting them over phone is highly impossible. They have developed a fine culture of not responding to customer's complaints and it appears that they have no intention...

Hi,

My mobile number is [protected] and my name is rajaram. I paid and recharged act broadband for the month of december. And my broadband went down on december 13. I raised two complaints and contact act broadband customer care several times but still there is no response and never know when my internet problem get solved because of their worst service, i lost huge amount in my business. Now i want they want to do proper compensation....

After the cyclone hit in chennai, act fibernet is down. I do understand that it affected severely throughout the city. My question over here is :

When all other isp can recover why act is unable to recover?
Are the act people/representatives really working to get this recovered?

When ever i call act customer care, they say madipakkam main hub is working correct and the issue is only with local hub, this...

Right from dec 12th, i lost my net connectivity n raised enough complaints ([protected]) to act. I have a mail chain addressing to nodal officers and appellate officers. Till now the issue has not resolved. Please let me know how to proceed on this regard and if you need further details kindly convey the same. Account i'd is[protected].
Thanks,
Bala n...