[Resolved] ACT Fibernet — Shifting request not resolved | |||||
It has been 5 days since i raised a shifting request to new location, but there is no response from act team, not sure if any one is available for customer support. I have tried all the alternatives to contact them and even escalated the issue to Nodal officer but there is still not even a single response, I did'nt expect these kind of behaviour from ACT team. Shifting request #[protected] Was this information helpful? | |||||
Jun 25, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support May 25, 2017 ACT Fibernet Customer Care's response Hi Pradeep, We regret for the delay, we will look into your issue and get in touch with you on priority. Regards, ACT Fibernet Verified Support Jun 27, 2017 ACT Fibernet Customer Care's response Hi Aditya, We regret the inconvenience caused. Please share your Registered contact number and city, we will get back to you. | |||||
 2 Comments | |||||
Comments
This issue was resolved only after two weeks of struggle after 3 times of visit to act office, if you are not able to provide a proper service to your customers please let us know we will look for other alternatives
Reply
It has been 24 days since i raised a shifting request to my new location. Still its not done. Very poor service. After submitting documents one person came and he said no boxes are here within 100meters. So an another team will come and they will fix box thn nly will get the connection. Then he went. And after one week an another person came. He said within 80 meters box is here. Check with building owner and call me. I ll give the connection today only. Then we taken permission and all. Then we continuously called that person. He didnt pick the call. Then after few days we got a call from one field executive. He said im in your location. I will b there within 5 minutes. Till that end of the day the person didnt came. After these all incidents we are calling customer care. Daily they are giving the same reply. We escalated your problem. I assure that you will get the connection today itself. Soo many todays done like this. I spoken with their mannager. He also gven the same reply. So hw can we trust on ACT? Daily im making calls to ths customer care and daily we r saying the same thing as a poem. I didnt get any responce from ACT side.
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