ACT Fibernet — shifting request pending more than 20 days

prathap dudvat

from Mumbai, Maharashtra

Address:	Rangareddy, Andhra Pradesh, 500086
Website:	www.actcorp.in

I've changed to new apartment within same local area region just 3 km away.
Raised request for shifting connection to new address thru act app. No response from act. I've six months package out of which 1 month completely wasted. Don't know how many more days they will waste.
Reached to customer care, nodal officer number.
Ever day same answer we will adress issue in 2 days.
They simply say request is in open status.
Care rep don't have any knowledge what is issue.

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Comments

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Valued Customer,

This is not the experience we want you to have. Please share your Account Number or Ticket ID for us to look into the issue.

Regards,

Team ACT Fibernet

prathap dudvat's [Complaint's author] reply, Jun 26, 2019

Ticket number SR1017068380646

prathap dudvat's [Complaint's author] reply, Jul 15, 2019

Still not able to access internet. More than 30 days now.
Raised new ticket number
No:SR1018875440942