ACT Fibernet Complaints & Reviews

I opted for ACT fibernet on 22 May but till I have not received any user credentials. When I try to login to app, it says account activation in progress. Customer care response is not satisfactory. Please help in resolving this....

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: shamshabad

I have requested new connection of act fiber net on 14th may, I have made the payment for 12 months in advance. they have done the installation on the same day that's superb. After that my struggle start.after two hours my net goes of i thought some technical issue.it resolved by morning next day but not yet then i have raised the ticket, number SR[protected], Till Issue was not resolved even my calls to customer care.
I am so disappointed...

Helpful

Found this helpful?

Write a comment

Hi,

As at 1 February 2022, I was after a new broadband connection and looked at ACT Fibernet as an option. When I contacted customer service, they got me intouch with a person by the name Srinath who works for ACT Fibernet Broadband around our locality in Bengaluru. I wanted a connection for maximum 3 months as I was planning to go overseas. I asked him about the best connection and offers with unlimited monthly data. He gave...

Helpful

10 other people found this review helpful

10 found this helpful

1 Comment

Address: act fibernet jaipur

Hello all,
i am really frustrated with the customer support of act fibernet i disconnected the act fiber net service in march 2022 & i was supposed to recieve my refund on 16th of march 2022, but till now i didn't recieve any refund from them on top of that they closed my refund request 2 times without giving my money & whenever i try to contact customer support they say our finance team will call you in 24 hrs but no one contacted...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I have been using act fibernet for 3 years.
My association with ACT has been horrible.
I used to log 5-7 complaints every month due to horrible service and that's the reason I decided to move out from ACT.
Account Number is[protected]
Junction box was placed at my home in Sep 2021 which was disconnected today that too after making so many complaints and waiting for one and half month.
I have applied for...

Helpful

5 other people found this review helpful

5 found this helpful

1 Comment

Address: Lucknow

I was the customer with ACT FIBER in lucknow. I disconnected my internet as on 25th jan 2022 and asked for the security deposit.
They initiated the ticket for refund and the time given was 4th of feb 9.16am. Now its 14th of feb 2022 every day i call them they say 24hrs it will resolve and i will get my money.
For how many days i have to call them to get my own money back
Please help me out
I am attaching a screenshot...

Helpful

Found this helpful?

1 Comment

Address: Bengaluru

I never applied for a static ip and without my permission they added this charge even to my new bill. Soon as I got notified of this I raised a ticket and contacted their support who said they will cancel the service and remove the item from the bill, they closed the ticket without doing so.
I raised another ticket and spent hours waiting on their customer call centre, same thing again, customer service agent says the static IP team...

Helpful

Found this helpful?

Write a comment

I am having an issue with the act fibernet junction box from the past 2 months, the junction box should basically contain a battery to serve the backup purpose which means when the power goes off the junction box should remain turned on in the working condition, but now the junction box is not having the battery and we raised 4 complaints to arrange a new battery inside the junction box, regarding the issue from more than past one month and...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Hi am ACT Fibernet consumer and been using this connection for past 2 years my user id is[protected].

Recently i had a situation to shift from one block to other block in the same Apartments.

So i raised a ticket on Customer care for shifting purpose and there were least response on the first hand and next very shocking fact is that the shifting amount they charge(400 rupee) on the customer is really very high.br...

Helpful

Found this helpful?

Write a comment

Hi Team, i have disconnected my internet connection of Act Fibernet since 2 weeks & since 7 days i am following up with Act team to get a technician assigned for router pickup and give my refund but nothing is happening till now. Even their escalation team call back is not coming which is promised by their customer care. Till date only one time i got call from escalation team promising that by next day 2 pm router pick up will be done & refund...

Helpful

2 other people found this review helpful

2 found this helpful

2 Comments

Hi,

My Name is Emmanuel Dongre

Acc[protected]
Phone - [protected]

Shifting request was given on 18th of September,
On 21st all cables were installed and I was asked to open login page and signin.

Login page says,
" You are logging in from another location, please login from your registered location."

I am sick and tired about complaining...

Helpful

2 other people found this review helpful

2 found this helpful

3 Comments

Recently got a new connection day before yesterday on 5/10/2021 at about 5pm. It worked for less than a day and stopped working at 12noon the very next day (6/10/2021). Immediately i raised the complaint after doing the basic troubleshooting steps. I received a message that my issue will be resolved by 12:00 on 7/10/2021. Its past that, and i have called customer care again and was informed that the "junction box is down and we are fixing...

Helpful

Found this helpful?

Write a comment

We Have Act Fibernet Internet Provider In Our House. The Month After Exhausting The Monthly Data Limit, We Have Purchased Act Flexi Byte Extra Data Worth 599/- And The Same Was Not Reflected Into Our Account. We Have Purchased This On 19sep, 2021. We Have Filed A Complaint With The Act Fibernet Customer Service Regarding The Same But The Issue Is Still Not Solved, It Is 29th Today

My Son Works From Home And My Daughter Attends...

Helpful

Found this helpful?

Write a comment

Address: Kr puram

ACT is one of the worst when it comes to customer service. If your network gets disconnected because of some issue, you won’t get it back for days together. You follow up with them multiple times where there is an *extremely impolite guys taking your call every time, assuring you that the problem will be fixed the next day first half, or end of day based on the time you are calling.

ACT does offer good speeds and reasonable...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Nerkundram, Chennai

Hi,

I have terminated my Act Fibernet internet connection a few weeks back (25th Aug 2021) because of their really interesting pre-paid(post-paid) model. The connection was terminated within 24 hours which was very punctual. After the connection termination, they said they would remove the Junction Box placed at my premises.

It has been almost 3 weeks till now and I have mailed and called them multiple times...

Helpful

3 other people found this review helpful

3 found this helpful

Write a comment

Address: Bangalore

I have recently changed my home so i had asked for relocating ACT fibernet connection. now when i placed the request there was no proper intimation from ACT team of how much will be charged, like tata sky or other companies do.. they will clearly mention 300 rs charges will be deducted.. ACT team has charged 650 rs and added in the bill. First of all the engineer did not even do anything cause the new place already had those wires and connectivity...

Helpful

Found this helpful?

1 Comment

Address: No. 1178, 10th Cross, BSK 1st Stage, Ashokanagar, Bangalore-560050

I am trying to contact ACT numbers to clarify my doubts for extension of internet facility to the ground floor in the same building
but there is no human touch your customer care numbers.

I currently have an internet connection from ACT and i need to install another router at ground floor and change my plan to unlimited

Can some one from ACT call me on [protected] and resolve my queries?

Looking...

Helpful

Found this helpful?

Write a comment

Hello Sir Madam,

I have 2 accounts out which one was closed as the service provider could not set up internet connection at my place. So asked us to cancel and we do not need to pay anything. That account was closed, but got emails regarding payment reminder.

As there were 2 accounts, I accidentally paid the bill to the one which was closed. I have asked the customer care on July 4th 2021 and they said they...

Helpful

Found this helpful?

Write a comment

Address: #43, 1st Floor , 80 Feet Road HAL 3rd Stage Indiranagar (Jeevan Beema Nagar) Opp. Empire Hotel And BSNL Office Bengaluru-560038

Dear Sir/ Madam,

ACT Fibernet Account no:[protected]

ACT is asking for Return of ACT's Wi-Fi Router which was provided as free when I have opted for ACT Broadband plan of 6 Months. They have promised the speed of 100 MBPS as per plan but I used to get that speed occasionally whenever complaint raised. It adversely impacted my Work From Home. I have been blamed by my managers because of this I have moved to...

Helpful

31 other people found this review helpful

31 found this helpful

1 Comment

Address: H.No 39-69/12/2

Some of your employees came without informing and entered the locked house. We realised the damage now and want an immediate action. We are not going to bear this any more. So, shift it ASAP!...

Helpful

2 other people found this review helpful

2 found this helpful

1 Comment

ACT Fibernet Complaints & Reviews

File a complaint to ACT Fibernet

ACT Fibernet reviews & complaints page 4

Account activation in progress since last 4 days

To cancel the new connection and Refund my money

ACT Safe custody advice and customer service

Refund of my security deposit & due amount

Refund for power consumption of junction box

Not Giving back the Security Deposit

Fraudulent static ip charges

Internet junction box powerbackup issue not resolved for even 4th time calling to customer support

Huge charges on Shifting of connection

Return of Router & getting my refund

Escalation - URGENT

Internet not working for more than a day.

Act Flexi Byte Purchased 10 Days Back, Still Not Reflected In Account

Poor service support

No Action on Removal of Junction Box from Premises

Relocation charges 650 added to bill

Need additional router

Refund issue

ACT is asking for Return of ACT's WI-FI Router which was provided as free

I'm complaining about the removal of act junction box from my house

ACT Fibernet Complaints & Reviews

File a complaint to ACT Fibernet

ACT Fibernet reviews & complaints page 4

Related businesses