ACT Fibernet Complaints & Reviews

Hi

Please note that i am using ACT net for the last more than 2 years here.

I switched over to new package of combo package and paid the required amount of Rs. 6, 400/- for 6 months package as per the direction from the sales man of ACT.

So you shound not charge any additional amount. But you charged Rs. 295 for otp connection something your people said. i dont understand it why this is required...

I even complained to the nodal office regarding router wiring dismantling and pick-up, my account is suspended but the hardware components are not being addressed to return by act service person....

I have disconnected ACT services in the year 2022 because of continuous network issues. No one contacted me to return router.

Now in 2023, after one year, iam getting continuous messages that they will contact me to return router. But no one gave a phone call.

I have mailed to customer care also. They said they will take care of issue.

But again I'm getting messages.

If no one called...

Im having a connection of 100mbs plan in Bangalore for 3 months, and it's not even feasible for a video call, 5 Mbps max ill get sometimes, I'm tired of calling support who is saying our we will check new router from 2 weeks, so please i kindly request remove my connection and issue refund for the rest of the months, its getting terrible...

Dear Fibernet,

I had Act connection from long since before 2019 and now I see them the Worst Operator for customer service I have seen in Internet provider. My Account No.]. I have requested for reconnection n 17 May 2023. And 25 th May 2023. During installation the box ACT TEAM told me I will be charged on prorate basis- 7 days in the month of May will be charged. They installed on 25 th May 2023. But there was a bill generated...

On 6th June 2023 I have opted for a new Act connection, where Vignesh from ACT contacted me and I have paid the amount for 3 months Rs.3983/-

The installation person came to my house on the same day and installed the new connection, as the installation have not done properly without even checking the feasibility of the connection, I was facing disconnection in the internet every 10 min on the first day itself. I have contacted...

As for emergency bases i was out of karnataka and have been updating to customer for deactivation and activation and reactivating after coming with change of data plan .Due to lack of act customer for not updating things to broadband i have been charged for unused data for 19 April to 31 may and raising complain and ticket from.the month no one has taken any action nor resolved just gvn words and promises.i have been clear from my side of...

As we shifted to our new home we shifted our connection. So they fixed a connection box as there was no users previous or any other junction box around and told that every month we would get a compensation of the electricity used or will get the broadband bill with that amount cut off. Since January 2020 we didn’t receive any response or compensation towards it. I have brought this issue in focus and complained to act service providers...

Hi

My name is shahul hameed. I want to deactivate my account act fibernet broadband Phno [protected].Customer id :[protected]. No one from act fibernet is helping me out.

Regards
Shahul hameed
[protected]
Hyderabad...

I am writing this notice to bring to your attention an ongoing issue regarding the power charges for the internet box that I have been using, which provides internet connectivity to 6-7 other individuals whose cables are connected to the same box. I have been a loyal customer of ACT Fiber Net since December 26, 2020, and I have not received any waiver for the power charges during this period.

I have previously spoken to one...

The internet is suspended after the payment. What kind of service you provide. In this age where activation takes seconds, you are making you customer suffer after the payment. This was not expected from ACT....

I have no option to get repaid for the Electricity consumed by the junction box . Im living in Koramangala....

Hi,
As usual my internet consumption is very low. But in ACT records this month(May2023) my 500GB got finished in just 15 days
and on 15th May 2023 I recharged with 354 rupees to get 100GB flexybytes and it also got finished in just 2 days of time.
This is just unbelievable.
I confirm its a cheating/fraud happening at ACT. Their Customer service person told me that in 100GB
I have used 68GB but here...

Hi All,

Myself saktheesh and my registered mobile number is [protected], I was using act past so many years and I am not facing any single issues in ACT network one of fantastic network in Bengaluru, so I referred almost 12 connections for my friends and colleagues, suddenly I changed my location begur to rk township, I asked for shifting but there is no feasibility so retention team force me to disconnect the connection, they...

I have taken ACT fibernet connect from the month of February (6 months Plan) Rs. 7965. Due to their poor connectivity on every month, I requested to disconnect the broadband and ask them to refund the balance amount.

Since they are refuse to refund the amount, I raised the consumer complaints here.

Payment details are below:
Total (with GST) = Rs. 7965 ( I paid for 6 months) - Rs. 4840 (till 28th April,...

After getting installed in the month of Feb for the pan tariff of Rs 3284 of ACT Basic _6M +Free router with free installation Every month since March
internet service is being suspended and then disconnected for due payment of Rs 999 .I have to write a mail reminding my plan but still they keep asking to pay installation fee when it's free or asking to paying security deposit .I am fed with this pathetic kind of service ....

Dear sir/madam
This is regarding Supension intimation of Account No[protected] .Every month since
March internet is be suspended and then disconnected for due payment of Rs 999 even inspite of paying for plan tarif Rs 3284 of ACT Basic_6M + Free Router + installation free .I don't understand the poor kind of service you are providing to your customer promising one thing and latter doing other thing....

I removed the connection of my ACT Fibernet two days ago and i was told by the agent that i will get the security deposit back in two days after the router is disconnected but as I am raising my complaint it is asking me to pay the dues and i dont have any dues left. I am sick and frustrated of this issue so please get me my refund as early as possible.
My RMN: [protected]...

Hi All,

Myself saktheesh and my registered mobile number is [protected], I was using act past so many years and I am not facing any single issues in ACT network one of fantastic network in Bengaluru, so I referred almost 12 connections for my friends and colleagues, suddenly I changed my location begur to rk township, I asked for shifting but there is no feasibility so retention team force me to disconnect the connection, they...

Date of request raised - 14th May 2023
Request Number - SR[protected]
Raised shifting request to new location and one of the engineer came and said there is high tension line near my house so he cannot give ACT connection and he will send request to higher team. After 2 days also there is no response from any higher team and no one contacted regarding same. If we are calling customer care they are saying wait and wait. If...