ACT Fibernet — Speed is not consistent

venkatesh Kumar 1

May 5, 2023

Address:

Plot no 12 and 13, Gangai Nagar 5th Main road, 2nd Cross street, Velachery chennai 42

Hi Sir, As per my plan I need to get Internet speed of 300 Mbps and I am getting very low like 150 - 225 Mbps and its getting fluctuated very frequently, raised a complaint service engineer came and conveyed to change the router WIFI 6 will support properly in my Ground Floor and First Floor, I am conveyed the same to ACT Billing team and they asked me to upgrade 400 Mbps plan then only they will provide me that router, Why do I need to change my plan because of their issue and I paid my annual subscription on yesterday, I need a refund of my paid money and they can detect my usage since I lost my trust with ACT Fibernet

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Comments

ACT Fibernet Customer Care

from Bengaluru, Karnataka

May 6, 2023

Verified Support

Let us take this up with our technical team. Please share your account ID.

venkatesh Kumar 1's [Complaint's author] reply, May 29, 2023

account no: 103006845046

venkatesh Kumar 1's [Complaint's author] reply, May 29, 2023

I am also let me know If I am not satisfied with your service and raised for disconnection, why they didn't detect how many months I have been used and return back the amount but customer care said no money will be refunded for volunteer disconnection, how pathetic the answer was it. Since I paid the annual plan and was not satisfied with the service will lose 11 months remaining money if I raised for disconnection?