[Resolved]  ACT Fibernet — Speed issue

Address:Hyderabad, Andhra Pradesh, 500072

Act assured speed of 25mbps. But for the last 2-3 months iam getting the speed anywhere between 10mbps to 15mbps. Also once i cross the fup limit the speed is 1mbps. But even then for 1mbps speed, when i conducted multiple times speed test the results were between 0.01mbps to 0.5mbps. Also they depute a service person who doesnt even know how to solve the problem and doesnt even understand what we say regarding issues.
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Jul 4, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
May 26, 2017
ACT Fibernet Customer Care's response
Hi Chandra,

We regret to know that you are facing speed issue. Please share your contact number and city name and we will investigate this matter

Regards,
ACT Fibernet
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