[Resolved]  ACT Fibernet — Speed of the internet is too slow

Address:

Hyderabad, Andhra Pradesh

i subscribed for Beam Wi-Fi router and upgraded to 15MBPS package from 4MBPS a few months back. from the day i subscribed for this router my internet speed remained same as that of 4MBPS instead of 15MBPS which is supposed to be. i raised this issue many times and brought the same to the notice of customer care service executives. they used to register a ticket for my complaint which was closed within 24 hrs saying that the issue was resolved. but i experienced the issue again and again. once they closed the ticket, registered for the issue, without addressing the issue. once when the executive came to my home to resolve the issue, he told me that the router is responsible for the slow speed of the net and asked me to elevate the same to the customer care service and get the router changed. i did the same but they simply said that the router is upgraded with new software and i will not face the issue anymore unfortunately the speed is even worse than earlier