[Resolved]  ACT Fibernet — termination of connection - customer id: 10652691

Address:

560050

Hi
I have act broadband connection at home, on 18th november 2017 internet was down as such i raised a ticket but as usual they started closing the ticket without any resolution.
Prior to this from the past 6 months i had been asking for power back which they are supposed to provide. Even that wasn't fulfilled and the requests were closed without providing any update to me.
Fed up with their service i have requested for termination of my connection on 21st november through email (I have marked even the nodal officer and the appellate tribunal) they said it would be done within 3 working days but till date it hasn't been done and they just give standard email reply saying back end team will get in touch and will do the needful..

I am really frustrated with their un-ethical business practices and pathetic customer service. Kindly help me to get my connection disconnected asap.
I have already paid november 2017 bill, from 18th of november there is no internet provided so kindly proceed with the refund taking into account the above info.

Customer id: 10652691
Account no:[protected]

Thanks
Karthik