[Resolved]  ACT Fibernet — The most horrible service and experience so far

Address:	Hyderabad, Andhra Pradesh
Website:	www.actcorp.in/

I have recently activated ACT Fibernet connection. It generally stops working once in every 2 weeks There is no internet connectivity since 28th Sep 2015 till date. I have called customer care (which is of no use) and i was informed that they would get it fixed within 24 hours. Having said that, they never got it fixed WITHIN 24hours, it always took more than 24hours. They should stop promising their customers to give false promises and mention clearly that they will START working on the complain AFTER 24hours. I happened to call again on 19th Sep 2015. They informed me that they cannot do anything as i need to wait for 24 hrs no matter how urgent my issue is. I spoke to the Supervisor Ram and he assured me a call back from a technician. The technician called after few hours and told me that there is a power outage and the issue will be fixed by evening (which didn't happen). I called customer service again today in the morning and spoke to Ram again. I was assured that the issue will be fixed in few hours and i will get a call from technician. I waited for 8 hours and haven't heard from them. I called customer service again.This time Karthik answered my call. He told that the issue will be fixed tomorrow. But no one has called me and informed me that the resolution time will be delayed. I seriously am not happy with the service they provide. I am not sure even if they are taking my calls and complaints seriously. I cannot let my work effect everyday. I am tired of listening to their common phrase they use (24hrs, i understand, i am sorry). All these don't help me. I want my issue to be fixed. I will never suggest any of my friends to take the connection. If and when anyone reads this, please help! Please let me know if i can take any action. Registered phone Number : [protected]