[Resolved]  ACT Fibernet — The zenith of lame- Act Fibernet- Fraudulent practices and indifferent employees

Address:Chennai, Tamil Nadu, 600042
Website:portal.acttv.in

The act fibrenet services have stopped working about ten days back in my areas including velachery. Act decides to take the escapist route on this issue as dealing with the issue is just too mainstream they have decided to stop taking calls on customer care number and all the other numbers up the hierarchy mentioned on their website. When I contacted a certain employee the indifference with which he replied was appalling, he says that act hq had asked them not to pick any calls as they had too many complaints and things were getting out of hand, cool so that's how you chose to deal with the crisis. I know a lot of people who are still undecided as to pay the current months bill for a service they did not receive or to just move on to a legitimate internet service provider.Might I suggest we all just storm in to their nearest branch, just to see if the indifference remains. Just saying.( it would help with the frustration we've been through for the past couple of days). And if you're even dreaming of moving out of a legitimate service provider to act - [protected] give me a call.you need help.
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Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2015
ACT Fibernet Customer Care's response
Dear Varun Vinod,

We apologize for the inconvenience caused, we will get in touch with you regarding your issue.

Warm Regards,
ACT Fibernet
Verified Support
Nov 29, 2015
ACT Fibernet Customer Care's response
Dear Varun Vinod,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks

Warm Regards,
ACT Fibernet
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