ACT Fibernet — They stopped service suddenly for not providing electricity from my home

Address:

Hyderabad, Andhra Pradesh

The beam whose service I have been using for almost 3 years use to pay monthly payment in advance I use to be regular in payment of my dues even I had regular cutouts of service in every months but suddenly they where forcing me to give electricity
The box was not in my area or i was not giving any electricity for last 3ye

This month feb 10th they discounted my service saying that they don't have box permission for current and till alternate arrangements are made they will keep by account blocked or in no service area
I personal met "Raj" a senior employee in beam network at krishnanagar Hyderabad office, as per his saying he wont give me service or wont refund the remaining amount as due
I personally said if you cant give service it is the beam network has to refund the advance of rs 600/- and last month advance payment of 1200 which I made as my billing date is 10th of every month these people never responded all my call complaints in the beam call center as no technical team approached or was said they cant provide me service
As there same service is been given all through the area and also in my own flat and these people has ignored me by saying I need to give them electricity to their box then only they will provide me service for this reason I am fed up with their service sudden stop of service also resulted in loose of par time business that I have been doing at home online for their negligence and unpaid interest
Even they are not giving us last month advance and rental paid to beam as well their service I hope that if this could make their department know that only my connection was barred for not giving service for sake of electricity from my home This is one way of humiliation and torture for using their service for long time they have show me