[Resolved]  ACT Fibernet — too much downtime and no sla: no ups power backup in intermediate act network devices

Address: Hyderabad, Andhra Pradesh, 500091

Website: www.actcorp.in

In my apartment (Pbel city) we have been using beam and then actfibre continously since last 6.5 years.

However, act fibre has never installed ups for the intermediate network devices that connect to the core.

Core (Maybe ups) — intermediate (No ups) — cpe (I have installed my mini ups)

Whenever the government provided power is down, it takes 10 seconds for the centralized generator to power on. During this period, there is no internet supply to the cpe (Customer premesis equipment or act fibre provided wifi access point) till next 3 minutes as the intermediate network devices are rebooting.

This happens at least 20 times in the day (20*3 minutes = 1 hour per day) within waking hours. Any streaming media or internet calls or video calls get disconnected causing a lot of inconvinience and embarracement, especially when working from home.

My company has started to question my working from home due to act fibre's tactic on saving bandwidth as well as spending on ups.

My demand: 1. Act fibre to immediately install continous power supplies to all core and intermediate devices till my home. 2. Set up an sla, else our community will stop using act fibre. 3. Act fibre should payback all my lost internet hours.

(Bandwidth related issues will be mentioned in another compliant)