[Resolved] ACT Fibernet — too much downtime and no sla: no ups power backup in intermediate act network devices | |||||
In my apartment (Pbel city) we have been using beam and then actfibre continously since last 6.5 years. However, act fibre has never installed ups for the intermediate network devices that connect to the core. Core (Maybe ups) — intermediate (No ups) — cpe (I have installed my mini ups) Whenever the government provided power is down, it takes 10 seconds for the centralized generator to power on. During this period, there is no internet supply to the cpe (Customer premesis equipment or act fibre provided wifi access point) till next 3 minutes as the intermediate network devices are rebooting. This happens at least 20 times in the day (20*3 minutes = 1 hour per day) within waking hours. Any streaming media or internet calls or video calls get disconnected causing a lot of inconvinience and embarracement, especially when working from home. My company has started to question my working from home due to act fibre's tactic on saving bandwidth as well as spending on ups. My demand: 1. Act fibre to immediately install continous power supplies to all core and intermediate devices till my home. 2. Set up an sla, else our community will stop using act fibre. 3. Act fibre should payback all my lost internet hours. (Bandwidth related issues will be mentioned in another compliant) Was this information helpful? | |||||
Jul 7, 2018 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Jun 05, 2018 ACT Fibernet Customer Care's response Dear Srivastava, We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you Regards, ACT Fibernet | |||||
3 Comments | |||||
Comments
The same is happening with me as well in BTM 1st stage.We take internet for our work not just to watch some videos. I have faced so man times this embarrassment when i am talking to my office people over the internet and it gets disconnected. This has made me to think on switching over. Probably jio broaddbnd would be the upcomming opetion.
ACT Fibernet Customer Care's response, Jul 4, 2018
Verified Support
Hi,
We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.
Regards
ACT Fibernet
We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.
Regards
ACT Fibernet
No one called...
Act fibre's response was just an eyewash for all people reading my complaint.
Act fibre's response was just an eyewash for all people reading my complaint.
ACT Fibernet Customer Care's response, Jul 4, 2018
Verified Support
Hi,
We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.
Regards
ACT Fibernet
We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.
Regards
ACT Fibernet
56%
Complaints
4526
Pending
514
Resolved
2325
+91 91 2121 2121
+91 72 8899 9999
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
View all ACT Fibernet contact information
We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.
Regards,
ACT Fibernet