ACT Fibernet Complaints & Reviews

My account id[protected]. I have been facing internet issue since few months. I tried on customer care but it never gets connected saying customer is another call and gets disconnected. By luck if it gets connected, they will send the technician with half knowledge. He closes the ticket without any proper resolution. I have been the bill on time without any delays. I want the issue to be fixed and compensation for the reckless service.

In my apartment (Pbel city) we have been using beam and then actfibre continously since last 6.5 years.

However, act fibre has never installed ups for the intermediate network devices that connect to the core.

Core (Maybe ups) — intermediate (No ups) — cpe (I have installed my mini ups)

Whenever the government provided power is down, it takes 10 seconds for the centralized generator to...

I took the act fibernet plan for internet for 6 months, the sales guy falsely promised me to provide free wifi before the connection. I fell into the trap and paid around rs 4350 amount on 04th may 18 in hyderabad. After the connection, i came to know they do not provide free wifi for 6 months or below plans. So i had a better option and opted for disconnection in just 2 days without using their service on 06th may 18. They disconnected my service immediately and after some discussion told me that i will get full amount refunded to my account in 10-15 days.
Since that day i have been following up and called customer care 20-25 times even talked to escalation team multiple times, everytime they say i will receive a call back from refund team in 24-48hours they never called. I am also told by customer care executive that refund team has been updating the status after talking to me. But they have never called me and have not processed the refund as yet. Everytime i call customer care i hear different stories and apologies for false commitments they have been making.
[protected] ticket was raised for the refund and suddenly one day they closed the ticket without informing and refunding the amount. I have asked to re-open it last week and now they are saying that refund is still in progress.

It has been about 1 month time and the refund is still in process. I do not understand why these guys are taking so much time to refund. I even emailed [protected]@actcorp.in several times but no response. The worst part is they are making false commitments and refund team is not communicating at all. Is there in whole act company who is ready to take responsibility. I will wait for 1 more week and then i will escalate this to consumer forum govt of india.

Thanks
Nitin kumar

L requested for new connection on 16 th may with in half an hour one person came for payment and told i will get connection in 24 hrs and next day another person came to dropped a cable wire and mention that it will be activated by the end of the day and i will receive sms with username and password till 28th may my account was not activated i did call to customercare several times but no proper solution.
On 28th may afternoon one technician came and confirmed there is no space in the box to give a new connection. I requested to refund my money on 28 th may and send an email regarding this to them. On 30th i called them back and ask for refund then only i got the connection. They know there is no port for new connection but still just wasted my time and i lost my freelance job for not to deliver my project on time. Why they didn't told me before hand that they cant provide it so i can find other ways to finish my job. I do need penalty for the loss and also i don't want others to suffer like me, please take an action on this.

We have been trying to disconnect our act broadband service since mid of this month but not getting proper response.

1. When i called the first time, they told we will disconnect and any difference amount will be sent to you to pay. But they never disconnected nore did we get any kind of communication.

2. Called again to check the status, if disconnect or still active, they told its not disconnected as the bill needs to be cleared first.

3. Called after the amount was cleared, they said that you have paid for this month so wait till end of month to cancel the connection.in this case why did you ask to clear the bill instead you could have raised a request to cancel and provided us the final bill which i would have cleared. Now i simply have to have the connection till end of month regardless of me using it or no.

Do you have any intention of cancelling this connection? I have read all review about you guys and i feel that until i go to consumer court or raise a complaint with them i will not see any kind of action. Be sure i will need the amount to be refunded to me since the day i have been asking for cancellation/ disconnect. Below are the ticket number i have been raising for the same.

Ticket numbers:

[protected]
[protected]

This is simply pathetic service. As not one person was able to communicate clearly on what will be done and when it will be done and why it was done this way.

When i have called/ raised ticket on app several times to disconnect the service, i dont see any action taken. All they do is call and give some reason and close out the ticket. I need this cancelled with immediate effect and any difference amount to be refunded to me as i do not wish to continue with the service provided.

Again i receive another bill asking to pay from mid of may and june. The bill is double this time for 15 days... Please can anyone take action on this and help me get this connection cancelled with this pathetic company.

Thanks

My customer id is[protected]. It has been more than a week now since the internet connection was disconnected. We have been contacting act ever since to get it fixed but in vain. The customer service is really poor, the technicians just disconnect or won't pick my call. Everything just for giving connection to my home. Wonder what is the time needed to just connect back the cable

Hi all,

I didnt receive any update that when it will be resolve? And who is going to visit place to fix the issue?
If you are not fixing this issue before 2pm today then i dont want act connection. You may cancel my connection and i will go with other isp vendors except act.

Fedup to calling customer care executive same 24 hour story telling by the executive. I cant see any updates.. Still the link is down

Please treat it as urgent and make the link operational on urgent basis otherwise i need to go with disconnection of my subscription
Complaint no-[protected]

Thanks
Nijo

My name girish with the user id : 11471372 and the area cable junction box is on my building for your reference.

I made a complaint on 24th may 2018 for slow internet, but the cse closed the call stating due to bad weather the internet has been slow and will be normal after sometime without taking/providing compliant details.

I made a call from [protected] on 28th may 2018 with the same complaint and cse informed that the area has a cable issue and will be fixed within 24 hours and instructed to change the router which is not supporting of 75 mbps (Act person provided the router telling d-link 615 model will provide you up to 150 mbps while providing new connection) first ticket # [protected] information provided.

All the tickets have been closed without any resolution.
I have been calling from morning to the customer care to get a resolution to my complaint but every time the none of your trained cse has a resolution and gives all fake solutions and cooked up stories like

1. Due to bad weather internet has been slow,
2. Cable wire has been cut and same has been replaced. (By fact none of the technicians have visited as the junction box is on my building).
3. To unplug the wan and switch off the router and restart the device.
4. Software to be updated.

My request for the floor manager with ms. Ranjitha was denied and was informed that a call back will be done by mr. Savin kumar (Escalation team). So, i conclude that mr savin kumar is loaded with escalation complaints and could not find time to resolve my complaint because of very poor service, ideally, actfibernet needs more than 24-48 hours to resolve a complaint in spite of multiple follow-ups from the customer end in today's world of giga internet.

I was really happy with the services rendered by the act and would refer my people to change to act fibernet services. With today's experience, it's a big no to recommend act.

First ticket #[protected]
Second ticket #[protected]
Third ticket # [protected]

Customer service people who are irresponsible to give clarity vijay, ranjita, shreyas customer service agents, vinod and sajjal team leaders and savin kumar the floor manager. This people are just wasting time of customer.

Kindly value customers time and do not put on hold for a long time (I've been put on hold for more than 30 min to 40min and later disconnected by the customer care. Everytime i have made a call to customer care number and all calls are recorded.)

I have been using act fibernet from last 1 year. Every month i have to face connection disruption issue in my area. I live in rachenahalli near srirampura main road. I have been raising compliant every week regarding the same. Act calims to solve the problem in hrs but it take more that 48 hrs for them to resolve, internet starts working for couple of days but again the same issue.
I run a micro business which is backed by act internet.
Due to such connection problem i have to use internet from other internet providers which is causing loss to my business.
I will show all the ticket number raised by me this month.
13 may 2018 - [protected]
25 may 2018 - [protected]
29 may 2018 - [protected]

These the complaints for same issue. I request act fibernet team to resolve this problem permanently or else i have to go to consumer court.
My account id is[protected]

My user id[protected] twitter messages, no reply. Now i'm on fb, next reviews, next consumer forum and so on. I requested disconnection of your stupid services, 6 months i had peace but you people could not leave me alone.

You approach my family when i was out of station and get them to take your services without my consent. Who the # you people think you are, return my money and cancel this service you #ing frauds. I want to disconnect permanently and the money you took returned and after this if anyone from act approaches my family i will sue act for everything you got.

I have been told by act that i have uploaded 2 gb of data in a single day and that to from 12 am to 4 am and again 8 am - 12pm but the time mentioned there was no one at my place and the elders were sleeping. There is some fraud being done by them. I am getting my connection disconnected as despite of repeatedly asking where the data has been used i get a vague reply that they dont know but it has been used by us.

We are using act connection id is 10826376 and complaint number is [protected] from one week we are facing internet problem problem because of that we have place lot of loss in business because we are using online software who will pay our loss we are keep and calling ur customer care you are not able to solve the problem please take some action on this internet company

Hi

My act fibernet connection is not working for the last 14 days, and inspite of repeated complains everyday, there has been no action taken yet.

The nodal officer number is always out of service. I sent an email to the nodal officer and they dont reply back. Customer service keeps giving an automated reply and never escalates my call to any senior management. Ticket no : [protected]

Complete failure of service!!

Account no[protected]
Location: vizag

Without my approval last month payment got deducted from my credit card by act, i have raised the complain last month and act team confirmed their will be no auto deduction but surprisingly even this month the payment got deducted.

1. With out my approval how is act taking money from the card.
2. After confirmation last month, how can act make another mistake
3. For last 2 days i have been trying to reach customer service to understand and way forward but couldn’t reach any person after calling 6 times, always call on wait for 30 min.
I sent mail to support team and their is no response for last 48 hrs. Sent reminder today.

Applied for act fiber on[protected] at 11:40 am ist made a payment of rs.4378.00 for 6 months subscription and provided 24 hours timeline to complete simple wiring from house top to 2nd floor as the act box was already setup on top only needed was to use one of the ports for wiring.

Till date no one showed up for wiring as it has already crossed the 24 hour timeline as per commitment.

Dear [beam team]:

This is to [notify you {or} follow up on our conversation of {[protected]}] about a problem i am having bad experience with your service, since 6 month back i lodge complaint regarding box shifting to another my new house but your technician coming and inspection and going but did not shift the box and not responding they talking very bad with coustomer

I am dissatisfied with your service
Please solve my problem and take the action against that technician that visit to my house

My details
Account : er. Asad. [protected]@outlook.com
[protected]
H. No.17-3-814
Zafar road, yakutpura, hyderabad 500023

Its been 5 days i have requested for shifting the connection, but its not done yet. Initially they said it will take 48hr, after 48 hr is over i contacted with nodal officer they said it will take 72hr from now. Once that is also over now they are saying it will be done with in 5 days from now. This is how act is providing service.

Thanks,
Sukanta

It is a worst experience from act i am facing.. I raised a complaint 24hrs before till now no calls from act people.. Always facing this issue from act.. People not addressing the issue. Not even an enquiry. And there is no direct number to contact the support people. If customer care people calls they will say wait for one more 24 hours.. It is irresponsible team of act.

This is my ticket number [protected]..

I have raised disconnection request in the month of february(On 10th Feb). Disonnection has happened but still feb month's bill is generated. I have paid even feb month's bill extra to get rid of ACT. Everyday 4-5people call on this and someone asks shall I send somone to set the box, someone asks is your connection working, someone asks you raised disconnection request so shall we disconnect. There is no co-ordination between people. After lot of mails to appellate, someone called and said he will re-activate the connection and waive off the extra bill that I paid. Even the setup box has been removed from my house. But no response further and another 2 months bill is being generated again(Mar and Apr). No response how many ever mails are written to appellate. Literally experiencing hell because of their reckless behaviour towards customer. I have clear e-mails requesting disconnection.

Customer ID:[protected]

I have taken a new connection with the following details:

Registered number : [protected]
Address : villa no. 31, dream one, gagillapur, quthbullapur, hyderabad – 500043.
Application filled : 10 apr 2018.

While filling up the form i have requested your sales executive mr. Pradeep ([protected]) to get the cabling and the activation done on the 12 apr 2018 (Saturday) as i will be at home and on 12th when i called up ur executive he said the team is not available and by the end of the day they will arrange some one and get the connection done. After that in the evening after my repeated calls from different numbers he has stopped answering my calls. At that time i called up the customer care and escalated the issue and spoke to mr. Prudhvi and he assured me that they will get the connection done on the 13th even though it is a sunday. Again on the 13th i. E. On the sunday i called up the executive several times and their was no response from the sales executive. Again i called up the escalation team and this time it was mr. Srinivas as it mr prudhvi was not in office and the call was at around 11:30 am. This time srinivas had kept me repeatedly on hold and in total i was on call for nearly 1 hour or more than that and during this time was simultaneously trying to ur executive also and this time he answered the call after almost 50 calls and it was the same old story from ur executive. And again mr srinivas assured me that i will get a call from the installation team in 1 hour time which i am still yet to receive.

Today again waiting till 3 pm i called up ur executive from another number and this time for the very first time he called me back and it is the same old story that the team is not available (This is from ur escalation team mr. Srinivas who called me back after i gave a call back request) & the reason this time is the box which was installed is full and another box has to be connected now and it will be completed today and the connection will be given tomorrow.

I request you to kindly look into the very unprofessional responses from your team and due to this i am getting skeptical now as how will be the connection and the speed and the browsing.

Hope the issue will be resolved now.