ACT Fibernet Complaints & Reviews

I'm shifting from new delhi to gurgaon and requested to shift my connection as well. But act is not present in gurgaon. So i asked to shift it to my home town in hyderabad. They said that is also not possible. Customer care person said to deactivate account with my money in it (6months pack and i used only 2months) and i can reactivate whenever act comes to gurgaon.
How the hell can i do that? They are not even telling how long it...

Hello team,

My account number is[protected] and i am looking for refund for the remaining balance that i have paid (11201.00) initially.

I have cancelled the service in 1 month and i was informed that i am not eligible for refund.

Could you please confirm how will i receive refund and when can i expect a refund.

I have used internet for a month and paid for 9 months in advance....

My User ID is 10513555 with ACT Fibernet. Last month I accidentally made 2 payments, first through Citrus LazyPay App for rs. 796.60 on 11th Feb '18, but I didn't receive a transaction confirmation, hence I assumed the transaction was failed so I made another payment of Rs. 800 on 16th Feb by cash through a local shop's paytm. (It's a common thing that they do here in our locality).
The shop address is Nagarjuna Enterprises, no. 6...

Hi,
I have recently relocated from Koramangala to Benson town and i have requested the ACT guys to disconnect the connection as i was willing to go for another connection but there executive ensured me that they can waive of the shifting charges and requested me to go for ACT alone., now the bill has come and they have charges me the shifting charges and when ask them to waive off based on the earlier commitment given this is what...

As per my old complaint the issue was temporarily fixed, again I am facing the internet disconnection issue.
Old complaint URL :-
https://www.consumercomplaints.in/act-fibernet-inconsistent-internet-service-c17...⇄

Still the issue is not resolved,

again I had to open tickets 1) [protected] 2) [protected], The worst part is if we try to connect to customer care is that we have to wait a lot, &...

Registered [protected] on sat 03.03 and no connection issue still not resolved. When i call up today morning again to check, new ticket [protected] is opened without earlier one resolved. 07.03 8am, if its not resolved, go ahead and disconnect and close account. Bye!

Since i have already paid upfront for 6 months, heard from customer care person that i am not eligible for refund for the last month if there is no connection!!!...

I have call the act customer support for deactivate internet due because i am shift ing to other places their is no act fiber availability to transfer the account so i ask for refund, in santhoshnagar office they told me it will be refund i call customer support explain the situation raise the ticket, now they are saying refund is not possible, we will hold your account when ever you come back hyderabad you can use this internet account or...

I have been raising a complaint of repeated disconnection of my ACT fibernet in Kamanahalli area. Everyday the connection goes off and they fix it temporarily. I am asking them for a fixed resolution but they just do not care.
Seriously these kinds of service should be shut down immediately.
Have sent email to their helpdesk, nodal office but no permanent solution yet. I think if you don't have the capability to provide a better...

I have given internet connection from act fibernet on february 1 st week. They promised uninterrupted internet and 50mbps speed (They say no * we are not giving up to 50 mbps we give full 50mbps). I paid for 6 months. Now with in 28 days i got 4 days disconnected from the internet.. When ever i ask they say fiber cut. It means either they use low quality cables or they say false reason to handle situation. I am expecting for either uninterrupted...

Hello there, i've been using beam/act from 5 years now and its been fine but from the past 7montha they are cheating me with slow speed. I have a 75mbps speed package yet i get 200 kbps download speed. Youtube videos of length one minute take 20~25 minutes to load. I have complained to them several times, everytime they fix it and then after two or three days they slow down the speed again. I'm not getting even quarter worth of money i spend...

I registered for act internet in the month of january and paid rs 8135 to the concerned person. But when the team came to install the box at my place, they denied that it can not be installed due to some high voltage line going from my place. This was on 3rd february. Then only i registered to get refund of my money. Since then, i have been calling the customer care multiple times but still there is no update on when i will get the refund...

I've applied for act connection on 16th feb 2018 to which act sales executive (Mr. Venkatesh) came and collected all the money on 17th feb 2018 and told me that connection will be done within 2 days. It has already been more than one week and act is not able to provide me the connection. On 23th feb (After 5 days), your field persons came and decided that they need to install some box. On 25th feb, another team came and they also figured...

ACT continues to send SMS's to me after having disconnected my connection and closing my account. I moved city and did not require their services any more. I have since asked them to stop on multiple occasions but they seem to ignore these requests. When calling them they say the issue has been resolved but I still receive communication. All my due payments are complete (confirmed when I called them) and therefore there is no reason for them...

First act had to change the router which was in my location which was done on 15th jan after which there was no connection to my place, however when i complained they asked me to pay for month of jan, which i cleared on feb 1st, after which they resumed service, i had to pay feb bill so took a annual plan and paid inr 16, 800, later in feb 15th they disconnected my connection citing activation charges, this is absolute cheating, i do have...

Hi team,

In september i asked act team to disconnect my broadband before 10days of last payment day in october. They said they will disconnect on last day and after that i took new broadband connection from another vendor and continuing it. After 1 month they started asking me to pay rs 386/- as broadband connection is open till 20-oct... Actual disconnection happened on 14-oct itself. I moved out the cables of act on 14-oct...

Hi,
Application number: 636124

I showed interest to have a act internet connection in the house that i newly rented this month (In kaggadaspura main road, bangalore, on 3rd february) and have not received the connection till today (. E., 20th feb, 2018) they took 6 months advance payment of rs 7, 427 (Online payment for which i have receipts). I had told them clearly that i needed it for work purposes and needed it...

Username : alagarsamy k
Account id : [protected]
Email id : [protected]@gmail.com

I want to disconnect my act act internet connection, but i couldn't reach any of the customer services since lines always seems to be busy or out of reach.
Please disconnect my act net connection and do not renew and packs without my concern....

Act fibernet has called me and updated that they have a better plan for continuing the services, as 6 (Pay) + 1 (Free) and date of payment was 14-feb-2018, but till today complaint number [protected] was not resolved, even nodal request number was generated ticket#[protected]] [ticket#[protected], but still no response. Please help me for the same....

Hi,

I am having the connection from act. To connect to a server remotely, which i have been doing past year, the act blocked the connection recently. On contacting the support team, i am told that, unless a static ip is purchased the connection to the particular server cant be released.

Very unethical practice to cross-sell. This is not the first time i have faced this issue from act, earlier under different...

This is one the worst Broadband companies when it comes to the Customer service. I had taken 2 connections, one for home and one for office. I was facing speed issues with office connection. I raised so many complaints but the issue was not resolved. I got frustrated with the service and requested to close both the connections before it's renewal date (Aug 2017). Still these stupid people kept the connection active and started sending me...