ACT Fibernet — Unable to fix the connectivity issue even after several follow ups

Address:

Hyderabad, Andhra Pradesh

I face internet connectivity issue frequently once in a week. Every time the complaint is raised, the customer service representatives inform the standard resolution time as 24 hrs. But no complaint was resolved in 24 hrs except one or two. I've to make several calls to follow up. Every time I call, they say the standard resolution time as 24 hrs. This time it took 3 days after calling them 20 times, spoke with 2 escalation team members and several first line team members, more than a couple of complaints registered and also spoke with 2 on field technicians. I'm not only complaining about this particular issue/ticket which took 3 days to resolve but this happen once in every 10 days. ACT Broadband unable to fix the issue permanently. Below are my account & complaint details. 475451 (Account) [protected], [protected], [protected], [protected] & [protected] (Ticket No)