ACT Fibernet — Unable to get a new connection from ACT even though full amount paid in advance for next 7 months

Address:

Bangalore, Karnataka

Hi, I had a pretty bad experience while dealing with ACT Broadband Internet connection. This incident happened even before getting a new broadband connection. I paid the full amount(Rs. 7072) for next 6 months which does qualifies for a 7th month free net connection and free installation charges. I just applied for a net connection through act tv website on 24tn Jan'15 . ACT tv broad band guy(Srinath ([protected])) responded back on 25 th Jan'15 and came home and explained about the plan and received the full amount and flew away. He promised the installation and everything will be completed within a day and at worst case it will extend to 4 days. Today its 30th Jan 2015 and no sign of any installation. and the guy who received the amount for broadband connection isn't bothered to pick my call. My query is, if they can't provide a net connection on time then why are they stealing my valuable and hard earned money and doing fake promise to provide net connection. Thanks, Guru