[Resolved] ACT Fibernet — Unable to resolve the issue from 4 days

bethamajay

Address:

Hyderabad, Andhra Pradesh

I have Beam High Speed Internet connection. However, I am not able to connect to Internet from last 4 days. I called Beam customer support many times and raised requests but they are not helping me on this issue. Everybody says, "We will resolve this issue in 24 hours" but nobody is resolving the issue. It is very poor service from Beam. They are incapable of resolving the issue. They don't have technical expertise. I need full refund for one month or one month free Internet service. Listed below are service requests, I raised with beam support. 12148837 12128938 Regards, Ajay Betham [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

paruchuri koti

from Hyderabad, Telangana

Beam Internet — Internet problem

RAISED COMPLAINT 4 times Last 3 Days there is no body resolved the issue....I Said it is very critical still no use.

VERY VERY BAD SERVICE

Worst attitude of the employees

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Hi,

We apologize for the inconvenience. Thanks for sharing the issue and other details with us. We will forward the issue to the concerned team and they will shortly get in touch with you. We assure you that the issue will get resolved ASAP.

Regards,
Beam Fiber

bethamajay

If it can't be resolved today, I really don't want to do business with you. The issue is resolved in the other flat in our apartment. You just need to send a technician to my flat and fix it.

bethamajay

Some customer support representative called me today and said the technician will come to flat by 6:30pm. He did not come.
Poor service. Pathetic experience.
I want to disconnect from your services and give me full refund for this month.

bethamajay

How horrible, the floor supervisor says they help on this issue today. Tomorrow is public holiday. It would be 6 days to resolve one issue?
Can there be any worst service than this???

Jhanavianurag

from Hyderabad, Telangana

New Connection Trouble

Hi, I want an New Connection, I have been calling customer care but no response, why is that you are very very bad in response, it will be good enough that connection is done today as i have already paid an amount of rs 1800/- for connection on saturday itself

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Sir/Madam,

We apologize for the inconvenience caused. Request you to share your contact number in order to get in touch with you.

Warm Regards,
ACT Fibernet