[Resolved]  ACT Fibernet — Unethical behaviour in FUP reset charges

Address:	560066
Website:	portal.acttv.in/web/blr/home

ACT Fibernet has a top-up system called FUP reset which is a scam to force customers to pay high amounts to them. When the monthly data is consumed completely, the company drops the speed of internet to a negligible level, so that normal browsing also becomes painful. Hence the customer has to do a FUP reset. Its like a top up for a few days until the new month's plan starts. However, what the company does is that it automatically calculates an amount for the days remaining in the month and one has to do a top up of only that amount if one wants a better internet speed. The customer HAS NO CHOICE to decide how much money to spend on the top up. Either they accept the amount quoted by the company or they suffer with very slow, almost useless speeds.
Recent example : I used up my data limit on 23rd Nov and wanted a top up for the next TWO DAYS, as I will be travelling from 26th Nov onwards till the end of the month. I have a home business and its very important for me to have internet at home. However, just for these two days, ACT Fibernet is forcing me to do a 16 GB top up. I called their help desk and explained that I only need it for a few days, so I just want to do a small top up so that my work will not suffer, but they said that if I want proper speed, I have to take the offer that they have given for 16 GB which they have calculated for the whole week !! In two days I will only use 2 gb probably, and then the remaining 14 GB will expire at the end of the month !! Even though I explained my problem they refused to allow me to chose my own data plan top up. This is definitely unfair because since I need the internet for work, the company is in some way forcing me to buy a large amount of data, using the loophole that customer cannot decide the FUP. I believe that since I am the person paying, I should have the right to decide how much of the service I require, instead of being forced by ACT to buy such huge amounts of data that is wasted for me. Every other company has a system where the customer can choose their own top up and its a very easy system to create (it just takes ten minutes to create that feature on their website actually) so I think the only reason they have not done this is because its a smart and underhand way for them to force captive customers to purchase more data.