[Resolved] ACT Fibernet — unexpected delay in connection installation and want money back

Sajib Kumar Biswas

Address:	560048
Website:	www.actcorp.in

I was promised to get the connection by last saturday by the agent at the time of booking and payment. But once the payment is done there is not update and action taken. Even the agent is not picking the call. Such pathetic service. Now i am frustrated and i want my full money back. I don't want to be with such a pathetic service provider. But they are not taking action on either way.

If this is the quality of service before installation then what to say after installation.

User id :[protected]

Third class service facilitator.

If i don't get my money back then i will write to trai.

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Sep 28, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2018

ACT Fibernet Customer Care's response Dear Sajib Kumar Biswas,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

Aug 29, 2018

Updated by Sajib Kumar Biswas Is this a joke? A group o[censored]seless people. Unprofessional booking agent. You guys are so unprofessional that you even don't bother provide any status update.
It has been one week since I have paid. And you are telling that you are working on it. Why did the agent make the fake promise at the time of payment?
I don't need your service. Refund my money ASAP, otherwise I will take necessary action.
There are number of ISP who can install the connection within 3 hours.

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Comments

Rohit Muniganti

from Kollam, Kerala

I'am a customer of act and my id is[protected]. I want to upgrade my plan and I've been trying to call the customer care since last month but it says not available and holds the call but even after 10 to 15 minutes of call hold my call doesn't connect to any agent, I hope they will look into it asap

ACT Fibernet Customer Care's response, Aug 29, 2018

Verified Support

Hi Rohit Muniganti,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

ACT Fibernet Customer Care's response, Sep 5, 2018

Verified Support

Hi Rohit Muniganti,

We tried calling you, but were unsuccessful. Request you to share an alternative contact number or a favourable time.

Regards,
ACT Fibernet