[Resolved] ACT Fibernet — unjustly charged for static plan that i never opted for.

[Resolved] ACT Fibernet — unjustly charged for static plan that i never opted for.

H Harihar Chavali

To my shock, i am being charged inr 1961.12 for static plan for which i never opted. I saw an email from act asking me to pay this amount by 10th of september, 2020. This is unethical and unjust to just send me a surprise bill. It occurred on 02/09/2020. I urge them to ethically withdraw the unfair charge on this static plan that i never opted for. I also keep raising service requests once in every few days regarding internet service going down. So any permanent solution on this too would be greatly appreciated because i cannot keep raising service requests forever. I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account. Was this information helpful? No (0) Yes (0)
Sep 4, 2020 Complaint marked as Resolved Our company uses ACT corporate network and we also took ACT home connections. I just heard from my team that there was an issue while ACT services were upgraded a few weeks back due to which we were unable to access our company network via our respective ACT home networks. When our company raised a concern, it apparently seems like ACT provided a fix by giving us Static Plan instead! And thereby an unanticipated bill! ACT customer service also was not keen on addressing our issue when a few of us called up customer care. Currently, this discussion is being routed through a separate channel via our company folks discussing with ACT on this issue. ACT Fibernet customer support has been notified about the posted complaint.
1 Comment	Share
Submit Close