[Resolved]  ACT Fibernet — Unreliable broadband / irresponsible customer service

We have been ACT Fibernet customer for years - in spite of their poor infrastructure. We do keep giving them constructive feedback on their unreliable broadband with a hope that they would scale up quick and resolve. But how wrong are we!!!

The levels of disconnect among their teams will make the customer wail in pain and with recourse to ANY resolution. When you ask the customer service to connect to a manager- they will promptly disconnect the call. Their service engineers care only about band-aid fixes. Whether it is running fiber cable over tree branches or someone else’s balcony or combination of all sorts of haphazard fixes that are designed to fail frequently. They won’t respond when given a feedback.

The broadband would be down for days on end (this even after we pay for 6 months in advance). But the customer service will argue that the service was only down for a day and they fixed it within 24 hours.

We wish other potential customers would take note and avoid them completely.