ACT Fibernet — Usage fup exceeding

Address:	500050
Website:	Portal.actcorp.in

For last 3 months my fup limit of 50gb data is getting consumed within 20 days of time. I have asked for a detail usage details what i got is upto 18 days it was 32 gb and no usage details for next as they do not have those data available. I have asked repeatedly through calls and mails to customer care but dint received any reply. I have even put mails to their nodal team and appellate authority but no response on the issue rather got a call from nodal team mr. Srikanth who the forwarded me the usage details of apr'16 whereas i have repeatedly told him over phone its for mar'16.

I would suggest everyone not to take any service from actfibernet / beamtelecom as they are fraud. Your fup limit of even 50gb will be over within 15 days o[censored]sage only.

Below are some my mail chain snapshots from which you will get an idea about it.

My a/c id[protected]


Dear nodal team,

I have asked for a usage details for the month of mar'16 and my all complaints are related to mar'16 billing cycle not for apr'16.
Being a nodal team even your team do not know what is the issue and what is the concern.

Do you people really work for the company or only writing mails as per your wish not even gone through the mail chains that i have circulated.

The nodal team person mr. Srikanth called on 7th mar'16 and confirmed some technical team will call up to resolve the issue and will find out the concern that is i am facing. But to my utter surprise mr. Srikanth - the nodal team even you do not know the technical team person who is handling what. Till date as on 9th mar'16 i have not received any call from any of your team.

Really strange !!! Your nodal team also be called as customer care team only.

Dear appellate authority,
Can you please look into the issue and tell me what is happening in actcorp.
I am eagerly waiting for a quick reply from you atleast.


Regards,
Satyabrata dash


On 7 april 2016 at 19:22, act - nodal officer wrote:

Dear sir,

As per the telephonic confirmation, please find the attachment o[censored]sage details.

Best regards
Nodal team.

Act fibernet
Email : [protected]@actcorp.In
Website: www.actcorp.in

Dear nodal team,

Can you please update me on the below concerns?
I have already sent 3 times mail to your nodal team mail id but only thing i got is we are working on the issue and will get back to you.

Dear appellate authority,
Does your nodal and support team really look into the issues or are having their own repeated lines to write it on mail as if they have taken care of everything.

Being a service provider the service level is the worst quality that i came across. It's my mistake that i have chosen actcorp as a service provider.
Not expected from a company called as as actcorp. It's really harassing.

Regards,
Satyabrata dash
[protected]