ACT Fibernet — very poor connectivity and worst customer service ever faced

Yuva02

Address:

641035

This complaint is regarding the very poor connectivity with act fibernet whcih they cheat people by saying it with basic plan 40mbps. Actually you may get 15-25mbps for which you need to raise "n" number of complaints to reach the speed which you actually opted. Request people not to opt for such internet service provider in this generation. I will mention the complaints that i have registered and people for name sake they act like they are working towards the complaints and they just close the ticket stating issue resolved which indeed doesn't. I have raised more than 15 tickets within a month since i taken the connection, with this you will understand the services they provide.

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customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2020

ACT Fibernet Customer Care's response Dear Valued Customer,

We regret the unpleasant experience you've had. Please share your Account ID or Ticket Number for our team to look into the issue.

Regards,
Team ACT Fibernet

Feb 17, 2020

Updated by Yuva02 I have raised more than 15 complaints. Am really not sure what exactly the team in Coimbatore does. Are they really take the issue seriously ? I seen many tickets closed within a min without actually being issue resolved. Also I have stated the same to Nodal as well Appellate team of Mr.Vijay & Mr Suresh.

Account#[protected]

Does ACT really work on customer issues ? Is this the customer service ? I have been a pro longed customer of ACT since been in Chennai and Bangalore. But is surprising to see such disgusting service in Coimbatore.

If this way you handle customer, am pity sure you will lose a large number of customers in span of time.

Wishing you a best services in future.

Thanks

Feb 22, 2020

Updated by Yuva02 It shows clearly about the customer service of Act fibernet.Very very poor and worst customer service ever seen.People who are in requirements of broadband, please don't opt for act and feel for it in future.