[Resolved] ACT Fibernet — very poor customer service. Unable to provide service.

bethamajay

Address:

Hyderabad, Andhra Pradesh

I raised a request to beam on 25th April for not getting Internet access. Till now the issue is not resolved. Request# 12148837 is closed saying "The issue is resolved and informed the customer". However the issue is never resolved. I called everyday many times. The customer support representative gave me false promises saying they will send a technician but they never sent any technician. They created another request #12128938. But no action taken until now. Beam customer support is quite unreliable. There is no proper integration among customer support, back end team and technicians. They don't know what they are doing. They don't have control over the support.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Hi,

We are extremely sorry for the inconveniences caused. We have noted your details and forwarded them to the relevant team and they will get back to you.

Warm Regards,
Beam Fiber

bethamajay

Somebody called me from Beam saying that they will do waiver on my bill for 20 days. Because I did not get the internet for 20 days. However, the bill is not discounted. I got the full bill. It is very poor customer service. Unethical on Beam part.