ACT Fibernet — Wi-fi router not delivered as promised

Address:Bangalore, Karnataka, 560003
Website:www.acttv.in/index.php/products/act-broadband

I chose to go for act fibernet after consulting my friends. I was told by the marketing representative to go for act blaze plan as it has free router, if i pay 6 months rent in advance. Router was suppose to be delivered as part of installation. But, lan connection was given and the person who came to install said that he will be back next morning with router, but never turned out even after calling him multiple times also the marketing agent kept on saying he will inform concerned department.
Then i logged complaint by calling customer care, they promised that within 2 days it will be resolved. The very next day the complaint was closed without any resolution.
Its been a week since i have been following up. I could have ordered the wifi online, i would have definitely got the router by now.

I suggest not to select free router option with act. You will get a very good router for the same price online.
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Dear karthik_b_m,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet

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Dear karthik_b_m,

We have tried calling you, but were unsuccessful. Request you to share an alternative contact number or a favourable time.

Warm Regards,
ACT Fibernet
Dear Ravi Navade,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

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    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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