[Resolved] ACT Fibernet — wifi new connection - not working

naga_eee22

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560100
Website:	www.actcorp.in

I had taken new act wifi connection by mid of may 2018.

[protected] is my account number.

But the wifi has not been working for many days (Lt would be working one day but not other day)

Initially i raised compliant through customer care & it was informed that the issue was with the adapter. And it was bought from outside.

Again it had started not working in 2 days & contacted customer care. It was fixed in 2-3 days.

The next day it stopped working. Hence i raised a compliant for disconnection. But there is no progress on the same.

As its a new connection, i want the router cost to be repaid.

Was this information helpful?

No (0)

Yes (0)

Aug 15, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2018

ACT Fibernet Customer Care's response Hi,
This is not the experience we want you to have. Please share your contact number and city name here below. We
will get in touch with you.
Regards.
ACT Fibernet

Jul 03, 2018

Updated by naga_eee22 [protected], Bangalore.

Verified Support

Jul 03, 2018

ACT Fibernet Customer Care's response Dear Valued Customer,

Thank you for sharing your details, we will get in touch with you.

Regards,
ACT Fibernet

Jul 18, 2018

Updated by naga_eee22 Hi ACT Team,

The respective team member had called me and we had a discussion on the same.

It was mentioned that my current bill amount would be waived off as there was a frequent issue in accessing the internet. But still I have received the bill amount of RS. 1251.87.

Kindly help in nullifying the bill amount.