[Resolved]  ACT Fibernet — Wifi speed very low for 27 days. SPEED - 0.58Mbps & 1.78Mbps. Customer care and Nodal team closing my complaint without resolving

Hi,

My wifi speed is really pathetic. I have opted for 50 mbps but I am receiving 1 mbps or maximum 2 mbps for almost the entire day and other times it's between 10-14 mbps. I have been raising complaints since July 22nd and until now there is no response from your side. Rather than fixing, you always keep closing my complaint without even resolving it. I have not recieved even a call from you to check on my query until this date. I have sent 2 complaints to customer care and 1 complaint each to Nodal and Appellate team but no response from anyone. Each time you closed my complaint, the same day I have reopened it.

Its been 27 days since I raised complaint and until this date none from your side has taken any steps to fix this issue. Not even the Nodal team and Appellate team have taken any steps to resolve my query.

Below are the complaint numbers -
22nd July - SR[protected]

27th July - SR[protected]

29th July - Sent an email to Nodal officer SR[protected]

5th August - Sent an email to Appellate
SR[protected]

Note that I have reopened all the above 4 complaint numbers on the same day when you closed it without even fixing it. Hence, all the 4 complaint numbers are still open.

I want like to inform you that this is not the first time I'm facing this issue. I have been raising complaints about low speed internet very often for more than 2 years. Each time the engineers comes to fix it, that day the speed will be above 40 mbps and after few days, again the speed decreases to less than 25-30 mbps. So most of the year, I am not getting the speed for which I am paying.

This time the speed is 1-2 mbps and it has been affecting my work very badly. The customer service upto Appellate team did not take any measures to solve it. This is totally unacceptable.

Plz resolve my wifi speed issue immediately and refund the amount for 27 days.

Regards,
Nihal