ACT Fibernet — Will not restore my internet connection

ACT Fibernet — Will not restore my internet connection

U utsaha Ghosh

I raised a complaint on 29/05/2020 sr[protected] for not having internet service, they registered my complain and i received one sms that my connection will be restored by 30/5/2020 by 3.00 pm, after that i got another sms that due to inclement weather it will take 48 hrs, nothing is restored till now, today after several email their appellate authority emailed that it will take 48 hrs. 48 hrs from when? Or it is rolling 48 hrs? Pathetic customer care, but very prompt on collecting payment, even if you paid the bill their representatives will call repeatedly and confirm through phone also. They didn't respond to twitter, their customer service didn't pick up phones. Was this information helpful? No (0) Yes (0)
ACT Fibernet customer support has been notified about the posted complaint.
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Comments

utsaha Ghosh

Every day they are telling me that it will take another 24-48 hrs. Is it a continuous 48 hrs? What is the date and time when the connection will be restored. This is a height of fraudulent commitment and worst example of customer service.

utsaha Ghosh

It has been since last 96 hours there is no internet and every day ACT team is giving false promises after promises that it will restored today, even their representative called and told me that he will send an waiver email to me that these days, while there was no connection they will not charge me. But neither they sent any such email, nor they restore the service. However, their Appellate officer are sending email everyday that it will take another 24-48 hrs but it is rolling 48 hrs, everyday 48 hrs and increasing and increasing. They are simply taking advantage of our faulty system and faulty judiciary.