[Resolved] ACT Fibernet — Worst customer service

[Resolved] ACT Fibernet — Worst customer service - Ticket No : [protected]

N Nikhil Saraf from Hosur, Tamil Nadu

WORST customer service from ACT. My WIFI is not working from last few days and even after contacting customer care multiple times, no action has been taken till today. We have lodged first complaint on 30th August'16 and Its been more than 12 days and they don't bother to reply and address to customer grievances. Even after contacting more than 20-30 times, their customer care just iterate words like that they are checking and will update us for the resolution. But they din't even bother to reply and update the customer. Every time they raise a new request / ticket with out even resolving previous ticket. And till today we have not received any information and response from them. Now i am planning to switch to other Internet service provider because of extremely bad service from ACT and will also advise all the family / friends and relative to do so. Service Lodged on : 30 Aug'16 Ticket No : [protected] Issue re-raised on 3 Sep'16 Ticket No : [protected] Issue re-raised on 9 Sep'16 Ticket No : [protected] Was this information helpful? No (0) Yes (0)
Oct 15, 2016 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Sep 11, 2016 ACT Fibernet Customer Care's response Hi Nikhil, We are sorry for the inconvenience caused, we will get in touch with you. Regards, ACT Fibernet Verified Support Sep 14, 2016 ACT Fibernet Customer Care's response Hi Nikhil, The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on[protected] or write to us at [protected]@actcorp.in, if you have any other queries. Thank you for your cooperation. Regards, ACT Fibernet
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