ACT Fibernet — Worst ever support by BeamTele

Address:

Hyderabad, Andhra Pradesh

I have been using Beam for more than one year. I wanted to shift my connection to new house and hence I logged a request for connection shifting. * When I logged the ticket to shift my connection, 48 hrs is the commitment given to me. It’s been more than 150 hours now and no sign of resolution. * First level support personals are not equipped with any information. The standard response I get "allow 24 hours more time". When I want to talk to supervisor, it takes minimum 20 minutes hold time to get the supervisors. Beam is not staffed enough to handle escalations. * After repeated calls (around 20 calls), support escalated to the issue. But, can you believe that they escalated to wrong department. Somebody shows up at my new place and says the he only deals with new connection, and simply went off. There is absolutely no coordination between support and backend team. * Beam slipped commitments 8 times and this goes on forever. This is no coordination between call center and people on the ground. * Support repeatedly denied transferring the call to higher management. They say on the record that they are not allowed to do so. What kind of support system is this? There is no escalation beyond supervisor? * I have no words to explain how much pain I have gone through to attempt shifting the existing connection to my new place. I called support about 25 times (spend more than 7 hours time), escalated the issue to supervisors, team lead, managers, branch manger, without any luck. It’s been 7 days without any action from Beam support. * I finally gave up and took a new connection from Pioneer. Can you believe Pioneer activated my connection in half day? In hope of shifting my existing connection, I sadly wasted my time taking to Beam support for seven days :(