ACT Fibernet — worst service from act fibernet

Address:1, 1st Main Rd, 4th M Block, SSI Industrial Area, Manjunath Nagar, Rajajinagar, Bengaluru, Karnataka 560010

Hello,

I requested for a reconnection on 1st april 2020, technician came on 3rd april, he said will send person in 3 days to remove the existing junction box and install a new junction box as server was removed from junction box while requested for a disconnection 1 year ago.

Waited for 3 days, i never received an update nor person did not arrive at my place

On 8th april, i called act call centre, raised a service request informing all the details, sr[protected]. I was assured that the issue will be fixed by 14th april 2020, no response from act team.

I kept calling them each and every day, they provide fake promises.

I spoke with rajeshwari (Team leader) on 15th april, who assured a call back on 16th april, no call back received till date, they are disconnecting my calls.

Executive names who promised a call back in 4 hours and never arranged a call back: vinod kumar, vijay kumar, rajesh, rajeshwari

One of the worst service provider.
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customer support has been notified about the posted complaint.
Apr 17, 2020
Updated by Manikandan Kannayyan
Email Id: [protected]@gmail.com
Apr 17, 2020
Updated by Manikandan Kannayyan
I also sent an email to nodal officer in Bangalore with all the details on 13th April 2020, no response received till date.
Apr 22, 2020
Updated by Manikandan Kannayyan
No update on this complaint till date
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    ACT Fibernet Phone
    +91 91 2121 2121
    +91 72 8899 9999
    ACT Fibernet Address
    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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