[Resolved]  ACT Fibernet — Worst service in my past 5 years usage. Please read this if you are going to take beam tele connection.

Address:

Hyderabad, Andhra Pradesh

Recently Beam telecom removed customer usage stats from the portal. Earlier they used to provide usage details with MAC address. From then onwards my fair usage quota is getting exhausted even with out using it. Last month I saw 3GB usage every day in my portal page but I didn't used it at all. In first 20 days it self 50GB of my quota was over even though I barely used the net. I changed my password couple of time in last 1 month. Today I called CC for my usage stats with MAC address details for last 3 month as they used to provide earlier in the portal.They asked me to request it from they customer service at [protected]@beamtele.com. So did I. I got a very quick call from them saying "As we are facing problem with our server we cant provide such details. Please go the nearest office and ask for this report." Is this a some kind of joke? They cant access this data from their servers and asking me to go to nearest office. Even if go to their office how they are going to provide me this data? Are they going to get it from some files in the shelves? SEEMS LIKE BEAM TELE STARTED DOING FRAUD HERE. They are showing wrong usage details. Now I am started to feel like changing my net provider. My A/C No : 551833