ACT Fibernet — wrong billing and harassment from customer care for the same

Address:

Bangalore, Karnataka, 560066

Hi
I was ACT customer for almost 2 years. I was happy with their support and service till the last billing cycle. I was having 6+1 months plan activated. I didn't make the payment since I wanted to terminate the service. Unfortunately the service got extended for another 20 days and then account got suspended with the revised bill for 40 days. When contacted the CC, they said the bill got generated for the whole month. but account got suspended due to non-payment. :)
So I request them to revise the bill for 20 days(Till the account suspension date) and gave the cancellation request.

The CC said they cannot take cancellation request since there is due which i have to pay.

I raised 4 requests which are got closed without any response. They revised the bill to 20days and asked me to pay the bill. Finally i paid my pending dues by 29th May 2018.

Again i have got the bill for 1200 for June Month. I got surprised and thought it would be an system error. so Called the CC again and asked the details.

Now the bill got generated for 2days for the disconnected broadband connection.

When I called the CC for last Two request for waiving off this two days bill(Don't remember whether it is 8th or 9th request). The person named Hemanth started blaming me in such a way that
1. Why you didn't not make the payment on time?
2. The fault is completely yours
3. Why did you care about this silly amount?
4. Giving a wrong solutions that they will stop sending reminders about the pending amount instead of waiving off the amount.

All my requests to ACT are about only one thing. Its only for cancellation/Termination/disconnection. If the calls are recorded for quality purpose, please listen to all my requests that i have raised. Also listen to CC representative Mr. Hamanth responses to me.

I have tried to explain whatever happened. he didn't care about what I am telling.

Kindly waive off the amount whichever claimed as pending from my end. instead of stopping alerts.
Please listen to the voice call recorded for last two tickets. If the way of talking is right from the CC Executive, I am ready to apologise and pay the pending amount to ACT.

The details are given below
Acc No :[protected]
Account Suspension Date : 5th May 2018
Account Disconnection Date : 10th May 2018 with the revised bill of 1592.15INR
Cancellation Request or Ticket Details:
request Number : [protected]
Action taken : nothing but ticket got closed by May 14th

request Number : [protected]
Action taken : nothing but ticket got closed by May 17th

request Number : [protected]
Action taken : nothing but ticket got closed by May 21st

request Number : [protected]
Action taken : Action taken with the revised bill and paid the paid the pending amount by May 29th

request Number : [protected]
Action taken : Action taken with the revised bill for two days by June 3rd

request Number : [protected]
Action taken : Action taken with the revised bill for two days by June 12th

request Number : [protected]
Action taken : nothing but ticket got closed by 19th June

request Number : [protected]
Action taken : In progress

Request No 1:

I request ACT to listen to all my calls spoken to CC. if I give the request for activation or continuation of plans, I am ready to pay the amount.
Also I request to you to have the proper ticketing system. Because all the request i had given for cancellation has been taken for billing/waiving-off/Payment/so and so except cancellation.
If I had used one bit/byte during the activation period. I am ready to pay the amount immediately. So request ACT team to waive off the 2 days bill amount.

Request No 2:
Mr. Hemanth who spoke to me was very short tempered guy and who reads the system messages and quarrelling/questioning with the customers. Its a harassment. The system whichever you have created to avoid mistakes are creating mistakes. Either ACT may think of bringing the right system or train the executive members to deal with the customers in a proper way.

Regards
Sundar
Managing Director
Esedios Tech Services Pvt Ltd.
Bangalore