[Resolved]  ACT Fibernet — Wrong Data usage

Address:Bangalore

Hello, I have been using ACT Fibernet internet connection since 7 years but for the last 5 months the data usage is showing very abnormal behavior. I have used not even 500 GB of data for the month of September, 2020 but Act Fiber net portal is showing as 700 GB of data used. I tried reaching Act customer care but no one respond and takes responsibility. They are simply making me wait till the month end, so that data usage resets automatically. They are cheating by wrongly calculating data This is happening from last few months from the time I upgraded my plan. Please take some serious action against this Act Fibernet. My act account number is[protected].
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Aug 8, 2021
Complaint marked as Resolved 
ACT Fibernet customer support has been notified about the posted complaint.
Verified Support
Sep 24, 2020
ACT Fibernet Customer Care's response
We have noted your query and we will get back to you with an update.
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