ACT Fibernet — Wrongful collection of plan tariff and correct router not provided

Address:

B 202 408 Nookkampalayam link road Semmencherry, Elegant's Pinnacle

I am a long time customer of Act fibernet since 2014. I am having the connection under customer id[protected] since 2018. When I upgraded to 400 Mbps plan semi annual since more than 2 years and subsequently when there was speed problem your technical people attending the fault never said that the router provided will not serve for 400 mpbs speed. My payments have been greedily accepted but i was having a lesser spprd router upto 250 mpbs. Today my renewal is due and in raising a complaint about speed they say the router needs to be changed and they want me to make the payment first. This is unreasonable as already you have been collecting wrongly excess amount. So kindly recredit the same and arrange for providing proper router failing which i shall be constrained to escalate the matter to National Consumer Forum.