ACT Fibernet — issue regarding broadband connectivity

[email protected]

from Mumbai, Maharashtra

Address:

560091

I am active subscriber of act broadband internet connection. And my customer id is[protected] and on 15th of November 2019 i raised complaint that i am not able to access internet and i can literally see the cable wire cut down and laying on my terrace. And its been almost 6 days issue is yet to be resolved nobody from act bothered to inform why this is so more frustrating thing is two days back act team closed the ticket saying its resolved but i could still see the cable wire cut untouched by anyone no one showed up and every day i have to call customer care service and get connected to a new person every other day explaining all issue from the beginning taking almost 40 mins or so and i get same response from every other person saying it will be resolved and now again today 21st November i got message saying ticket closed without resolution please help me on this

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customer support has been notified about the posted complaint.

Nov 21, 2019

Updated by [email protected] Its the second time the act team closed the ticket without resolving it and i am fedup of followingup

Nov 22, 2019

Updated by [email protected] And its the third time now today i got message saying ticket closed and nobody attended the issue and its still open. Am literally being mentally harassed here. How can they close ticket without resolving the issue.

Verified Support

Nov 22, 2019

ACT Fibernet Customer Care's response Dear Valued Customer,

This is not the experience we want you to have. We have put this on priority with our team.

Regards,

Team ACT Fibernet

Nov 22, 2019

Updated by [email protected] Team ACT,

Sorry to inform you this is not kind of service i was expecting from act and this has been the pathetic service I got till now from any one. Its been one week now i have been raising this issue and I don know how you actually define priority. Its been a week now i havent paid for you for this.. And i want this issue to be resolved and again am asking you how could you close ticket even making an effort to resolve it not once or twice but third time in 7 days.

Nov 24, 2019

Updated by [email protected] Nith day now issue yet to be adressed even complaining here dosnt make any difference I guess can somebody do something on this?