[Resolved]  ACT Fibernet — not providing the internet connectivity since feb 13th even after several followups

Had raised the connectivity as an issue "sr[protected]" on 13-feb. It was suppose to be addressed by 14-feb by 16:00 as per their message.

An engineer came only on 15-feb and said a personal booster is required and said he will be returning in 10 minutes but it never happened (Didn't turn back) and on 16-feb around 15:30 two engineers came and said we need to fix a junction box at my home as the junction box that is currently located (At a house) has some bank notice displayed. I clearly denied the fixture of junction box at my home as a safety concern (Hope it is understood).

I requested the neighbor house was referred by me and you could get a connection from there or provide a personal booster installed exclusively to me so that i continue without interruption until a solution is obtained.

Had received a call on feb 17th and was assured to get the connectivity available by the same day or next day either via a booster (Even i have accepted to bare the cost) or an option (Which will be examined) to get the connection without the personal booster but all had received was a sms and an email on feb 20th saying the server issue will be solved on the same day but nothing has happened till now.

This is 9th day without connectivity.

If you have issue in giving connectivity please let me know and kindly state the reason why you cannot provide connectivity and can go ahead with other service provider. This is annoying and the support and treatment received to a long term genuine customer.