Adidas — Cheap Adidas Online Sandals over Flipkart

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Jaipur, Rajasthan

Dear team, My name is Pranav and I am huge fan of adidas products. But recently something wrong happened which has shattered my faith over the adidas online products. I mostly buy shoes, sandals, floaters, etc. of Adidas brand only as its the best comfort wear. I bought a pair of Adidas Kerio Syn 2.0 Sandals from Flipkart and surprisingly left sandal back strap has come out and right sandal strap is also about to. First of all I didn't beleived it as this has happened for the first time. I always wear floaters/sandals of Adidas only as no other brand provides so much comfort to your feet. I purchased the product from Flipkart store. The price quoted on the website is Rs.3299/- and a huge discount was provided at the time I bought. I got them in Rs.1401/- and I was so happy with the deal. At first Flipkart delivered me the Adidas slippers worth of Rs.1250/- which I requested for exhange and company delivered the original product to me on May 6th 2015. And on June 27th 2015 I noticed the damaged sandals. The supportive ankle strap has come out from the sandle just like some local brand which also happens rarely. I asked Flipkart to return my money or replace it with a new pair of sandals. But they are not intertested and repeating their exchange or return policy of 30 days. Now I am stuck in between as I have paid Rs.1401/-. By profession I am an IT professional and mine is sitting job. I have hardly wore the sandals for 10 times and no hard work I have did after wearing them. I also wear them ocassionally and mostly on Friday as it is treated as casual day in IT companies. This has happened to me for the first time with Adidas product and this is the first time I have purchased some product of Adidas online. Either the supplied product is not good or its not genuine. How come a sandle worth of Rs.3299/- (as mentioned on Flipkart) can break in less than 2 months. The product which Flipkart has delivered consists a 6 months warranty from Adidas. I need help from you people as I have got stuck in between as Adidas retailer will not consider product purchased online. --Why a online store like Flipkart is not liable for the products purchased from their website? --How long custoemr will besr the pain of not getting the original ones? --Why companies has started cheating customers by making cheap products and they charge it very high? --Why online stores are not liable for the products purchased from their store? --Flipkart is making excuses of return policy of 30 days. Why they supply such a cheap qualtiy products to their customers? I am attaching the broken strap pictures of sandal along with invoice of Flipkart. Please help me and suggest a way out. Thank you so much. My contact details are: Name - Pranav Pareek E-mail - [protected]@gmail.com Mob - [protected]