Aditya Birla My Universe — Fraud, Negligence, Pathetic Customer Service

Address:

Pune, Maharashtra

Through a friend's recommendation, I had logged into Aditya Birla My universe account to schedule an Instant SIP. As the amount was low, i.e., 500 a month for 12 months in the Reliance Tax Saver (ELSS) Growth Fund, I created an account online on their portal and paid 500INR through my ICICI Net Banking portal. My investor ID alloted was ABMMU0103867. Within 24 hours, I was called at least 15 times to submit documents within 24 hours. It almost seemed as if Aditya Birla is not making money at all which is why they have such a pathetic sales team who doesnt even know that a customer cannot be called if they have requested so more than once. Post documents submission, the company wanted to verify documents over a video call, which seemed absurb but I went with it anyway. I initiated the transaction on September 2nd and today is September 16th. Whenever I get in touch with customer care, all I hear is NAVs are in process and it takes 3 working days. Really? Customers arent dumb. Later, in the week post September 2nd, 2015, I received a call stating that my cheque did not have a name and they required my latest bank statement, which was sent to the company. Post multiple calls by me and email chats, there still is no resolution. Today, i.e., September 16th, I received a mail stating that my PAN card is not KYC verified; however, the Aditya Birla Website states that I am KYC verified. I have attached the screenshot for everyone to see. I received a mail today stating that because my cheque did not have a name, I will be getting a refund within 3 working days and within minutes I received a text stating that my ECS mandate is in processing. What the hell is that supposed to mean? Why would an ECS mandate be in process if the account is being refunded? Multiple calls, chats, and discussions on emails later, I feel was cheated, mentally harassed due to pathetic services and sales. Not to mention the number of hours I have spent on this fraud company. Yes it is a small amount I was investing to begin with but ITS MY MONEY! Companies such as these should not be allowed to even begin operations. I hope you can help me get my money back and compensation for all the damage that Aditya Birla has done. I have multiple emails and text messages that I have saved to ensure that I have proper documentation against this rogue company.