[Resolved]  Af Metro Home Appliances — bought a second hand fridge, not working

Address:

12th Cross, Pillana Garden, 2nd Stage, Venkateshpuram, Next to Manahil school, Bangalore- 560045

We bought a second hand fridge through olx from af metro home appliances. We had specifically asked for 4 start rating and above the guy we spoke to (Arbaz) promised the fridge is 4 star at the price of rs.7000 and confirmed next day delivery. Fridge was delivered on 5th may evening after so many follow ups. The people who delivered were mohamad (Attaching the mygate entry photo) and the owner abdul as introduced by himself. Our old fridge and stabilizer were taken as an exchange. We had to pay an additional rs.6000 for the new fridge and rs.200 as they labor charge. We were asked to wait for 3 hours before turning the fridge on and gave us the warranty card. Once it’s turned on, we could see that it’s not cooling enough. After waiting for 2 days, on thursday evening we called up abdul to let him know that fridge is not working as it should. There is slight cooling in the freezer and fridge is not cooling at all. He said it will be fixed and asked us to wait. We kept on calling him and he dodged the calls multiple times. He was not answering the call or switched off/ not reachable. Spoke to arbaz as well and got a similar response. Additionally, we found that the power rating card was of kelvinator fridge on the videocon fridge we purchased. Need a full refund of rs.7200.