[Resolved]  Af Metro Home Appliances — whirlpool fridge not working from the day of delivery

Address:#58,Pillanna Garden, 3rd stage,2nd cross, Opp Bilal Masjid Main Gate, Arabic College, Bangalore -560045, Bangalore, Karnataka, 560045

I had brought a fridge from them on 01/05/2019, which has not worked at all even once after i switched on. So immediately i called their manager mohammed and asked to take the scrap of fridge and refund my money. He promised (Fake) he will exchange the fridge but will be delayed. However, they were too fast to deliver a faulty fridge and get my money. Nowadays they don't even pick my call. They scam through online, especially through olx. Later, when i went through google, their company has very bad reviews and i understood the good reviews are manipulated and fake reviews by them with different names and accounts. They run this fraud business by cheating people. Kindly help
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Aug 5, 2021
Complaint marked as Resolved 
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A F Metro Home appliances

Af Metro Home Appliances — whirlpool fridge not working from the day of delivery

2 Reviews
#58, Pillanna Garden, 3rd stage, 2nd cross, Opp Bilal Masjid Main Gate, Arabic College, Bangalore -560045, Bengaluru, Bangalore District, Karnataka, India

REAL FRAUDS.DON'T EVER TRUST THEM.!!!
Those 5 star, 4 star and 3 star ratings in Google for their shop are done by their own people.So please don't consider it .

I had purchased a whirlpool second hand fridge from them though OLX, which they delivered on 1st May 2019 as they assured and promoised me that the fridge was working perfectly, but it was not even worked for one hour after delivery, other than the inside light, the compressor didn't start at all ( the motor makes a sound if it works) and no cooling or chilling inside.So I called their so called manager ' Mohammed' and informed the fact that it was not working since delivery .Moreover, they had offered 3 years of warranty and exchange of fridge in case of any problem. The manager told he would exchange the fridge but he did not send anyone or a different fridge.I kept on calling them many times.But they didn't even pick my call and give any solution.So I took the scrap of fridge to their shop along with my friend.We asked for our money to return.Then, one fellow, Sam Anderson ( This is not his actual name), talked in temper and questioned for bringing the fridge without their permission.It was so " who asked you to bring the fridge back.?" . We told him we had called them and asked for exchange and they didn't do anything as they promised even after 10 days from delivery. After spending money and trusting them, finally, it became my mistake because I asked for exchange or money back for their scrap.They behave in a very bad manner when we ask for their service.However I left that piece of scrap there as my house is not place to keep their waste materials.Those frauds again told they would check and let me know the solution about which I know that they are simply lying. So, dear friends, please be careful and beware when you deal with these people.For the sake of God, it is better not to purchase any items from these frauds.Actually none has time to go behind them evenif someone is cheated by them .That is an advantage for them.We all just leave the amount asif we offered it to some beggers.In other words, it is not a bussiness. it is just stealing someone's money. REAL FRAUDS.DON'T EVER TRUST THEM.
Rupa Ila's reply, Jun 20, 2019
I have been conned recently, on May 13 2019. And they are giving all jazz and story .
Dear Team,

We are working on the customer's concern and will share you the further updates shortly.

Regards,
Whirlpool Support
Dear OLX user,

We regret the inconvenience caused to you.We would quickly like to resolve this for you. Please contact us at [protected]@olx.in with complete details

Thanks,
Team OLX
Rupa Ila's reply, Jun 20, 2019
Hi Team,

I am facing the same issue with AF metro home appliances, they are fraud, People are facing fraud from so long and you have still kept seller in your portal.
How are we gonna believe from next time to ur portal .
Dear Customer,

Our service team tried to contact you but couldn't get through since long. Hence, we are closing this complaint.

Regards,
Whirlpool Support

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    #58,Pillanna Garden, 3rd stage,2nd cross, Opp Bilal Masjid Main Gate, Arabic College, Bangalore -560045, Bengaluru
    Karnataka
    India
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