Agarwal Packers And Movers — Repairs and damages to the property

Address:

400025

It is with deep regret and anger that i am writing this. We had booked agarwal packers for transferring our goods from lower parel to prabhadevi. The booking was done well in advance and two of their field officers visited us assuring of excellent services by the company. The packing of goods was supposed to start at 10-10.30 am on saturday, 19th march 2016. Nobody turned up till 11 and when we started contacting the answer was always the same-they are on their way. The field officers did not pick up our calls-in spite of calling them 15-20 times. Finally a gang of 3 turned up by 1.15 pm-without any packing materials but only with a few plastic rolls. The work started in full swing by 5.30 after getting some of the material. They were in a hurry to finish the work. Two contract workers were also hired from the market. Finally they left by 9.30 after driving us crazy. It was promised that they will return the following day, sunday by 8.30 am. The society in prabhadevi had clearly told us that the unloading should be done before 12 in the noon. The packers were informed about this. On sunday morning they came by 10.30 am and the load reached our new residence by 1.15. The unloading took three hours - they were very slow. Two out of the five were doing nothing as they were good for nothing. We had to beg and plead with the society for allowing us to do the unloading much beyond the stipulated time. The whole thing was done very carelessly, absolutely in an unprofessional manner.
There were lot of breakage-photo frames, dent in the washing machine, the shoe rack was damaged etc. A major damage was with the tv sony bravia 46"lcd costing around 80, 000 and just about two years old.
The tv was unpacked and they told us that it is better to install it with a mechanic. They left in a hurry with half finished work and took a lump-sum amount of rs.3300 as tips! While erecting the tv, the sony technician informed us about damage in the panel. The cost of its replacement came to rs 30, 500! This work was carried out after getting the concurrence from the packers thporugh their mail which is as follows:

"dear seniors / claim team,

Request you to please reply to the below mail and kindly settle the claim at the earliest.

Please do it on the priority basis. March 28, 2016."

Nothing happened thereafter. Agarwal packers are not attending our calls henceforth.