Agarwal Packers — customer service provided very poor by your balkum branch, bill(receipt) not providedvided for

Address:

South Goa, Goa

we had arranged agarwal packers and movers to take our household articles from ambernath to margao gao. we were told by mr vishnu who came to give us quotation that the car can be taken by road also. He said the movers and packers will provide a driver and will fill petrol and pay the toll charges. For this service the movers and packers will charge Rs.6700/- additionally. The quotation for the household articles was given for Rs.28500/-. The service charges would be Rs.4564/-. The total amount quoted to us was Rs.38764/-, which we agreed to pay. Mr Kuldeep singh agreed to take 50% in cash at Ambernath and the rest to be paid at margoa goa by cheque. On the 27th of December we were given the quotation and the household articles were packed and transported. We paid mr vishnu rs.19500/- in cash at ambernath. Some papers were handed over to my blind brother who was handling at ambernath saying that this is the quotation and the bill and the receipt. In good faith my brother accepted the papers and allowed the cargo to go. On 28th april mr vishnu came with the driver at Ambernath to take the car to goa. on the 29th the household articles reached our place in margao, on the same day our car also reached margao. My brother and father who is 77 yrs old who were travelling in the car along with mr vishnu and the driver. The had very bad experience as the driver was driving very rashly at top speed overtaking dangerously. On 29th dec when the articles reached goa, my blind brother and old father who cannot see properly received the household articles at home. I mrs gina agarwal am working with SBI was neither present at Ambernath nor in margoa at the time o[censored]ploading and downloading of articles. After work when i reached home i asked my family to show me the papers given by agarwal movers and packers. i was shocked to find the quotation incomplete wherein rs.6700/- charged for the car, service charges were not mentioned in the quotation. An incomplete quotaion for an amt of rs 28500/- was given. Another paper mentioning the articles to be transported was with the incomplete quotation. There was no bill nor any payment receipt given to my family. As soon as i realised this i tried contacting the Balkum Thane office. At first i was assured ny the office staff that the bill and receipts will be sent by the courier. few days passed i have not received the same. i tried contacting the office and mr kuldeep singh on the mobile, but there has been no response till date. Mr ajay singh was also contacted but till date no response. We being your old customer having used your service before are shocked by this attitude of your staff and especially of mr kuldeep singh and vishnu. As i have no bill and payment receipt my bank has refused to reimburse the money. since i am the only earning member, this loss of rs 38764/- is too much for me to bear. i would request you to take serious note of this issue and arrange for me to receive the bills and receipts and a proper quoation. Since i am in a transferable job i would reguarly need the service of movers and packers. Your prompt action would help me in regaing confidence on the services of agarwal movers and packers expecting a speedy action from you. The bill and receipts be sent to Mrs Gina B Agarwal, State Bank of India, New Collectorate south goa, DHQ Margao branch, ground floor D wing, Mahanty Saldhana administrative complex .Margao pin 403601