Agarwal Packers & Movers — Bike and bicycle got damage

Address:	Muzaffarpur, Bihar, 842002
Website:	www.agarwalpackers.com

I got my goods delivered at Muzaffarpur on 24th October with GCN number WIGNCHE048838.
I didn't have any issue in getting my goods even after a delay of 4 days. But as I had chosen Agarwal services to transfer my goods from chennai to Muzaffarpur. Because I have heard your services is the best. But in my case I have 2 issues. My bike and bicycle suffered damage in this entire process. As i have filled feedback on receiving receipt "my bike got damage". And also my bicycle has many problem. After that i got one call from Patna, and he kept telling me that i did mistake that i did not do insurance while transporting good from Chennai to Muzaffarpur. who is then responsible for that?If as a customer i am paying your services a handsome amount(15k) for the services i would have never had a second thought regarding the insurance procedure, so as per my understanding i am unable to figure out mistake at my end. Provide me valid emai
l id where i can share all the picture which i have captured at my door. How they brought all good at my door, because i have been mailing but i don't get any reply. My mobile number are [protected], [protected] email ID : [protected]@gmail.com
They do take any responsibility. In the official site i have given feedback but it did not get publish. They keep checking all feedback, if customer gives good feedback, they publish other wise they don't update any thing.

And how they brought my goods at my door step you can see in photos.