Agarwal Packers & Movers — Deficiency in service

Address:	Hyderabad, Andhra Pradesh, 500003
Website:	www.agarwalpackers.in

My personal car hyundai i10 9wb 06g 0889) was booked for transportation from kolkata to lucknow through agarwal packers & movers
(drs group) having their corp. office at 3rd floor, kabra complex, 61 - m. g. road, secunderabad -500003 vide their gc no. 4804531 dated 21 july, 2016.

Ph no.[protected] / 8811
Mobile no. [protected] [protected]
Fax :[protected]
E mail : hhg. [protected]@drsindia.in,


Rs.12, 000/- was charged wide receipt no. 4446247 dated 21 july, 2016.

The car was taken over from house no. db-3, sector-1, salt lake kolkata -700064.

Complaint
1.
My car was delivered on 9th day i. e. at 8 pm on 30 july, 2016 whereas it was supposed to be delivered after 05 days (250 kms per day) as per their terms & condition mentioned in the accessories declaration form.

2.
Meter reading at the time of taking over by agency at kolkata = 13341

Meter reading while handing over at lucknow = 13519

My vehicle has been used for 178 kms by agency.

My car was unloaded at kanpur and brought to lucknow by road, as learnt.

Why? who will pay for fuel? if that is the case, i should have brought my car by road. to avoid normal wear and tear, i booked it through agency.

3. i was asked my mr. v k mishra, branch manager of drs agarawal & packers kolkata office to pay the driver, who delivered car, rs500/-, which i paid. receipt is with me.

It is a wrong practice.

I had requested to arrange to issue a cheque for rs.500/- and post it at my residence at:
2/1 a, iswar mill lane
Beadon street
Kolkata - 700006

Agency failed to do so.

4. i was made to follow up ten times a day between 26-30 july but of no avail.

Very very poor service & lot of harassment.

5. track office team at hyderabad had no clue about the where about of my car.

I called them up atleast 20 times during 28-30 july, 2016. no help from them.

6. since the car was brought by road from kanpur, it was in the most dirty condition and full of mud.

Overall the experience is worst possible and i am subjected to harassment & cheated by agarwal packers & movers (drs) kolkata.