[Resolved] Agarwal Packers & Movers — GC Number - GCNDLH[protected]Not yet delivered)

nalinsaxena

Aug 4, 2021

Address:

Delhi

GC Number - GCNDLH[protected]
Made full payment and goods dispatched on 24th Jul 2021. As per their invoice the goods should have arrived in 7 days i.e. by 31st Jul 2021

However since 25th Jul 2021 the goods are lying in KHAWASPUR. Have been following up with their Customer care and whenever i call them they say they are not able to contact their Branch office and they have escalated the matter internally. But good are not moving at all from KHAWASPUR.

Highly irresponsible of such a big company to cheat in this manner.

+1 photos

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Aug 7, 2021

Complaint marked as Resolved

The company's website shows incorrect status of the shipment which was the main cause of confusion. Today the goods have been delivered. However their website is still showing that the goods are lying in KHAWASPUR. Company has to ensure correct status is provided to help eliminate unnecessary escalations.

Agarwal Packers & Movers customer support has been notified about the posted complaint.

Aug 07, 2021

Updated by nalinsaxena I am closing the complaint. The main reason for this disconnect is that APML Customer care was not providing the correct status of the goods and their website also was not showing the correct status. Today the goods have been delivered but still the website shows the status as goods lying in KHAWASPUR. I am attaching the screenshot.

APML team should ensure their website shows correct status to avoid this confusion.